Job Description

USRB Segment & Products Control Head

Brief Description of the Organization

North America (NA) Consumer Banking: over 30,000 professionals working together to provide consumers with credit card, retail banking, wealth management, small business, mortgage and payment products and services. Within NA Consumer Banking there are three primary product lines and multiple enabling functions. The two product lines are US Retail Banking, US Branded Cards and Citi Retail Services. Enabling functions include, but are not limited to, Marketing, Digital, Analytics, Technology and Partnerships.

Within the US Retail Banking group, the Segments & Product Team is responsible for designing and delivering differentiated and competitive value propositions to defined client segments. These segments include mass market, emerging affluent, affluent, small business and international personal banking. This team is also responsible for new product development, ongoing product enhancements and ongoing profitability management for deposit and payment products. The deposit and payment products include, but are not limited to, checking, money market, CDs, money movement and fund transfer capabilities. The team provides strategic leadership for Citibanks consumer products.

Within that team, the URSB Segments & Products Control team is responsible for ensuring the team adheres to the overall risk and control framework across USRB. The role is responsible for the management of complex/critical/large professional disciplinary areas Audit, and Risk and Controls. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Frequently involved in matters that require complex solutions based on sophisticated analytical thought and judgement, such as identifying solutions for a variety of complex and novel control issues.

This position will report to the Head of USRB Segments & Products

Responsibilities:

* Proactively manage Risk & Controls across USRB Product & Segments. Analyze controls and monitoring for banking products including checking, interest checking, money markets, savings, Certificate of Deposit accounts, packages value proposition, and payment solutions (credit & debit cards, online money transfers).
* Ensure execution of product Corrective Action Plans (CAPs) - Establish and sustain strong project management disciplines and routines with clear accountability for all deliverables required to complete requisite corrective actions through to issue remediation and closure. Provide updates, as needed, to management on issue remediation status including progress against milestones, risk identified, and any other potential impacts
* Review and maintain controls for Product Programs, Record Retention requirements, collaborate with legal and compliance regarding new controls.
* Maintain internal records; perform internal audit reviews and interface with internal auditors and regulators.
* Help design and coordinate product change management process, and framework for product change, execution, and post-implementation monitoring. Facilitate formal communication process with stakeholders to ensure timely escalation where required
* Develops and maintains a suite of management information (i.e. reporting) across a broad range of USRB Product/Segment Controls, related projects and Citi systems.
* Manages and maintains presentation support (i.e. governance reporting); including data compilation, research, summarization, and publication.
* Ensure that emerging risks identified are socialized with key stakeholders and mitigation strategies are in place.
* Execute Risk Control coverage strategy, ensure appropriate risk mitigation actions are in place and escalate to senior management as appropriate
* Provide supervision of Risk Control team's efforts and assist with prioritizing and addressing roadblocks encountered
* Leverage reporting to identify trends, themes and areas requiring improved controls
* Drive Manager's Control Assessment monitoring, quarterly approvals and improvements required
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

* 10+ years of direct, relevant experience in financial services or related field
* A proven success in leading operational risk management teams, while demonstrating strong judgment, thought leadership, critical thinking, and problem solving skills
* An ability to clearly articulate a business units function, priorities, controls, and the impact issues have on business
* Outstanding leadership, influencing, and communication skills as the incumbent will be working with all levels of management, both within and outside of the business
* An affinity for building relationships and consensus across functions and levels of Citi businesses
* A passion for process excellence and quality of product
* Experience with creating and championing change management
* Experience in risk control, process management, reengineering, audit, or consumer banking
* Strong working knowledge of Microsoft Office suite (Excel, PowerPoint, etc.)
* General understanding of consumer banking regulations, a plus
* Demonstrated ability to prioritize and drive results with a high sense of urgency
* Excellent analytical abilities to quickly identify control or data related issues leveraging data mining and data profiling
* Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity.

Education:

* Bachelors/University degree. Masters degree preferred

-------------------------------------------------

Job Family Group:

Risk Management

-------------------------------------------------

Job Family:

Business Risk & Controls

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the EEO is the Law poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting