Retail Omni Channel Lead
Posted on: 13 Mar 2021
Bluffton, SC
Job Description
Description
This position is responsible for leading and coordinating all omni-channel activities in the store including ship from store and buy online pickup in store. Responsibilities also include conducting loss prevention procedures related to omni-channel activities and training associates on omni-channel tasks
Coordinate Daily Omni-Channel Tasks:
* Effectively lead associates through the daily SFS pick and pack process according to company standard operating procedures
* Ensure a sufficient quantity of SFS supplies are on hand to meet demand (bags, boxes, packing tape, toner, free return labels, etc.
* Assist in the completion of incoming BOPIS orders including picking, pack checking and prepping orders for hold bins
* Support the Customer Pickup Process for BOPIS orders by retrieving orders from the stockroom and providing to the Head Coach in a timely manner
* Complete the BOPIS aged order review on a daily basis including review of orders, changing status in the system and returning product to the sales floor
* Provide feedback to the management team on the omni-channel activities that are occurring in the store
Inventory Control:
* Complete daily UPS Box Count Audits
* Maintain the SFS Box Count and Store Manager Box Audit Binder to company standards
* Assist in the completion of SFS box audits according to company standards
Training:
* Assist in training associates on the SFS and BOPIS system and the documented Standard Operating Procedures
We are genuine in our belief that sports make people better and so are you! Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an opportunity to be a part of the 1 sporting goods retailer in the country and create a lasting impact on their communities through sport and activity.
On our Team, everyone plays a critical role. Your Mission (and Ours is to serve and inspire athletes and outdoor enthusiasts to achieve their personal best through the relentless improvement of everything we do.
Qualifications
Success Profile:
* Flexible Availability - Including Nights, Weekends, and/or Holidays
* Customer-service oriented
* Problem solving and troubleshooting capabilities
* Strong details orientation
* Superior organizational abilities
* Process and Procedure oriented
Dick's Sporting Goods
Coraopolis, PA
The Story begins ...
DICK’S Sporting Goods was founded in 1948 when an 18 year-old Dick Stack was working at an Army surplus store in Binghamton, New York. An avid fisherman, Dick was approached by the store owner to come up with a list of products needed to get into the fishing tackle business. After Dick presented his suggestions, the owner told him he was a dumb kid and had no idea what he was doing. Dick was upset and promptly quit. He went to his grandmother’s house where he spent a lot of time as a kid and told her what had happened.
Dick’s grandmother asked how much it would cost to build the store himself. Dick said it would cost $300. His grandmother then went to the cookie jar where she kept her life savings and gave him $300 and told him “do it yourself.” Dick used that money and his relentless work-ethic to open a bait-and-tackle shop in Binghamton. By the late 1970's, he expanded his product line to include much of what you’ll find at DICK’S Sporting Goods today.
...and lives on
Ed Stack is the current CEO and Chairman of DICK’S Sporting Goods. He and his siblings are responsible for taking two stores and growing the chain. DICK’S continues to offer the finest quality products at competitive prices, supported by teammates with a passion for sports. DICK’S Sporting Goods went public on the New York Stock Exchange on October 15, 2002 under the ticker symbol DKS.
Today, headquartered in Pittsburgh, PA, DICK'S Sporting Goods is a leading omni-channel sporting goods retailer offering an extensive assortment of authentic, high-quality sports equipment, apparel, footwear and accessories. As of May 1, 2019, the Company operated more than 720 DICK'S Sporting Goods locations across the United States, serving and inspiring athletes and outdoor enthusiasts to achieve their personal best through a blend of dedicated teammates, in-store services and unique specialty shop-in-shops dedicated to Team Sports, Athletic Apparel, Golf, Lodge/Outdoor, Fitness and Footwear.
DICK’S also owns and operates Golf Galaxy and Field & Stream specialty stores, as well as DICK’S Team Sports HQ, an all-in-one youth sports digital platform offering scheduling, communications and live scorekeeping through its GameChanger mobile apps, free league management services, custom uniforms and fan wear and access to donations and sponsorships. DICK'S offers its products through a content-rich eCommerce platform that is integrated with its store network and provides customers with the convenience and expertise of a 24-hour storefront.
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IndustrySport/Fitness
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No. of Employees30,300
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Website
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Jobs Posted5605
