Coord Customer Support
Posted on: 11 Mar 2021
Wichita, KS
Job Description
JOB SUMMARY:
This customer facing position is the primary point of contact for owners, operators and maintenance personnel requesting support for Textron Aviation aircraft. Support requests will include, but are not limited to, technical parts questions, aftermarket programs, quote, procurement, claims processing and ordering of spare parts. Works with other Textron Aviation organizations/functional areas to develop and maintain a relationship with current and prospective Customers.
JOB RESPONSIBILITIES:
1. Works with Company Service Centers, Authorized Service Centers, Authorized Sales Representatives and owner/operators to provide viable solutions to meet Customer requirements and produce total Customer satisfaction.
2. Receive customer calls and coordinate all activities necessary to produce viable solutions in accordance with the Customer and company requirements.
3. Manages and administers standard domestic and international purchase agreements in accordance with Textron Aviation Policy and Procedures and applicable export laws.
4. Responds to sales proposals/purchase agreements and assists Customers in determination of specific requirements.
5. Act as liaison in the Customer request process, relative to equipment changes/deletions, and transmits price and delivery impact information to Customers.
6. Provides detailed spare part support solutions including, but not limited to:
1. Verifies/provides part numbers and required information in order for new parts to be set up in the parts database.
2. Communicate quote/pricing information to customers.
3. Coordinate with other functional areas as needed in procurement/expediting of time critical parts.
4. Prepare and enter orders into the parts database.
5. Review/assist in the selection of shipping methods for time critical shipments.
7. Provides coordination for the Customer with other Textron Aviation processes including but not limited to, order fulfillment and post delivery support to assure total Customer satisfaction.
8. Coordinate with Manufacturing on the building and delivery of customer parts.
9. Provides internal coordination with proper regulatory authorities to ensure compliance with foreign certification requirements.
10. May provide technical parts support to Textron Aviation Customers.
11. Coordinates requests for special and non-standard equipment.
12. Provides basic familiarization training to Customer on Textron Aviation processes and procedures.
13. May be responsible for additional CSP&P activities during off-shift coverage to include vendor expedites, factory expedites, and various other aspects of the business by coordinating closely with those CSP&P areas upon their return.
14. Monitor customer account status and follow-up with the finance department to correct any account issues.
Textron Inc.
Providence, RI
Textron Inc. operates in the aircraft, defense, industrial, and finance businesses worldwide. The company’s Textron Aviation segment manufactures and sells business jets, turboprop and piston engine aircraft, and military trainer and defense aircraft; and commercial parts, as well as provides maintenance, inspection, and repair services. Its Bell segment provides military and commercial helicopters, tiltrotor aircraft, and related spare parts and services. The company’s Textron Systems segment offers unmanned, marine, and land systems; simulation, training, and other defense and aviation mission support products and systems; airborne and ground-based sensors and surveillance systems, and protection systems; precision guided weapons systems; armored vehicles, turrets, and related subsystems, as well as marine craft; test equipment and electronic warfare test, and training solutions; piston aircraft engines; and intelligence software solutions.
This segment also designs, develops, manufactures, installs, and maintains full flight simulators; and offers logistics support services. Its Industrial segment offers blow-molded plastic fuel systems and fuel systems, including pressurized fuel tanks for hybrid applications, clear-vision systems, catalytic reduction systems, cast iron engine components, and other fuel system components primarily to automobile OEMs, as well as plastic bottles and containers for various uses; golf cars, off-road utility vehicles, recreational side-by-side and all-terrain vehicles, snowmobiles, light transportation vehicles, aviation ground support equipment, professional turf-maintenance equipment, and turf-care vehicles that are marketed to golf courses and resorts, government agencies and municipalities, consumers, and commercial and industrial users.
The company’s Finance segment provides financing to purchase new and pre-owned aircraft and helicopters. Textron Inc. was founded in 1923 and is headquartered in Providence, Rhode Island.
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IndustryAviation
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No. of Employees35, 000
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Website
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Jobs Posted869
