Job Description

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.
WhatsApp Product Operations teams mission is to proactively advocate for a flawless WhatsApp experience. Those who join our teams are very passionate about maintaining a high product quality and ensuring a good user experience.
We are searching for a Technical Quality Specialist to join our growing team. If you are constantly looking for solutions to problems, love tinkering with smartphones, and are passionate about finding ways to be more efficient and effective, this is the role for you! We are a team that thrives on identifying ways to get the job done, and leveraging individuals unique backgrounds and strengths to contribute to team goals. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of WhatsApp users.
Flexibility to adapt to changing priorities and being excited to operate independently in a fast-paced and growing environment is a must. This is a full-time position.
Technical Quality Specialist, WhatsApp Product Operations - Infrastructure Responsibilities

* Become a technical experts in our mobile app and a source of information to the rest of WhatsApp Customer Operations team

* Manage quality for product/feature, assess risk and formulate test strategy to ensure shipping features with a high quality bar

* Partners closely with the engineering team as well as product team in planning, writing and executing functional, regression, verification, and end-to-end release test plans

* Coordinate QA testing and bug bashes with internal resources as well as external third-party vendor team

* Investigate, triage, and escalate issues surfaced from test runs during a feature/product beta and alpha stages

* Define quality metrics and implement measurement to determine test effectiveness, testing efficiency, and measure the overall quality of our QA effort

* Continuously improve the overall efficiency of the ProdOps QA testing and triaging process

* Update and evolve team workflows documentation

Minimum Qualifications

* BA/BS

* 1+ years experience in testing and debugging Web or Mobile Application for iOS or Android

* Demonstrated experience with Black Box test planning and execution for both Functional Testing as well as end to end Release Testing

* Demonstrated experience multitasking and managing competing priorities

* Demonstrated experience balancing independence tasks/goals while contributing to team goals and collaborating with other team members

* Demonstrated creativity and initiative to improve testing coverage and effectiveness

* Must obtain work authorization in country of employment at the time of hire, and maintain ongoing work authorization during employment

* No international relocation

Preferred Qualifications

* Knowledge of industry standard test automation tools and automation framework (Appium or Espresso are preferred)

* Experience working with remote teams

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to accommodations-ext@fb.com.

(Colorado only*) Minimum salary of $91,200/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)