Job Description

Job Description

Organization: Accenture Federal Services

Location: San Antonio, TX

Accenture Federal Services, a wholly-owned subsidiary of Accenture, helps U.S. federal agencies build the government of the future. With 9,000 dedicated US employees, Accenture Federal Services is uniquely positioned to support federal agencies in shattering the status quo, achieving profound efficiencies and relentlessly delivering results. Accenture Federal Services is a long-time and trusted resource for the federal community. Every cabinet level agency in the United States-and 20 of the country's largest federal government agencies-have worked with Accenture Federal Services to achieve outcomes and move toward high performance. Join us and you can help our federal clients achieve what matters most, powering the services that touch the nation every day.

The HR Service Delivery Operations Associate Manager will be a member of the HR Service Delivery Center and leading their own specialized team. The HR Service Delivery Center supports all of AFS Human Resources by assisting in systems and reporting, talent acquisition, and employee support. This lead will interpret day-to-day business objectives and prepare/implement operation programs to ensure proper team execution in accordance to our service level agreements.

The Associate Manager will prepare and analyze complex reports/information in multiple systems/databases and formulate conclusions. A propensity for technology is critical for success.

Problem solving is also necessary in this role; this individual will act as a Subject Matter Expert (SME) for team members, peers, and clients. An important function of this position will be anticipating, identifying, and assessing complex issues/problems.

Other HR Service Delivery Ops Associate Manager responsibilities include:

* Reviewing all incoming work for clarity, providing clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately
* Managing numerous, complex projects requiring high level capabilities with minimal supervision
* Assisting with day-to-day operational decisions, including but not limited to management of work assignments, workload, equipment, staffing, and scheduling
* Handling team workloads to ensure even distribution of responsibilities and provide development opportunities
* Developing support materials for team use, e.g., training manuals, job aids, procedures
* Identifying, documenting, and reviewing opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness
* Preparing and analyze complex reports/information and formulate conclusions
* Performing analysis of quality audits; developing process improvements to maintain/improve quality deliverables
* Providing operational statistics and escalate operational issues to supervisor
* Planning and facilitating regular (as required) team calls/meetings
* Creating annual team objectives with HR Service Delivery Manager and monitoring and coaching team to meet objectives
* Preparing, coordinating, and conducting performance appraisals, and counsel employees on career and performance/disciplinary issues
* May act as a point of contact for senior client representatives
* Required to direct work within clear budget guidelines
* May participate, either voluntarily or through supervisor's request, on task forces, process teams, committees and special projects

Qualifications

Basic Qualifications:

* 4 years of experience in Shared Service environment
* 4 years leading a large team (10+ people)
* Experience with Microsoft Office (Word, Excel, Outlook, Teams, One Note)

Additional Preferred Skills and Qualifications:

* Cost Point/Deltek experience
* Workday Experience
* ServiceNow Experience
* HR Transactional experience
* Recruiting Admin experience
* Propensity for technology to include understanding system changes, system updates and impacts to the team
* Logical approach in addressing issues and strong analytical skills

An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Locations

TX - Austin,TX - Dallas,TX - Houston,TX - San Antonio

APPLY NOW

Register for Job Alerts

To apply from a mobile device, your CV must be in the cloud. Not Ready? Send this job to an email address To apply from a tablet device, your CV must be in the cloud. Not Ready? Send this job to an email address