Job Description

Western Digital

The next big thing in data is you!

As an IT Executive Support Manager you will be responsible to lead a team in providing White-Glove (VIP) support to Western Digitals Chief Executive Officer and his staff at the companys headquarters in San Jose, California.

You will be the primary point of contact to the executives in delivering and supporting services 24x7 while maintaining a high degree of reliability. The ideal candidate will have extensive executive support experience, excellent communication skills at all levels, broad technical knowledge and experience, including Macs/PCs, Cisco telephony and video conferencing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Serve as the primary point of contact to the C-Suite.
* Lead and manage a team of experienced full-time executive support employees in delivering world-class services to the C-Suite.
* Establish objectives and track performance against these objectives for the executive support team.
* Manage executive escalations and interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure.
* Seek continuous improvement and enhancement opportunities in providing the service to the customer and the broader IT teams.
* Travel with the C-Suite executives on occasion.
* Ability to explain technology concepts/procedures/policies in a non-technical way; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues.
* Establish trust with the C-Suite and maintain confidentiality and showing discretion.
* Strong understanding of security best practices, worst practices, concepts and real-world application.
* Excellent communication skills with the ability to adjust communications based on the audience.
* Travel between San Jose, CA (HQ) and Milpitas, CA (secondary HQ) to provide support to the executives.

REQUIRED:

* Associate Degree in information technology, or related field (or equivalent experience).
* Minimum of 5 years of the executive support experience and 3 years of management experience.
* Working knowledge in supporting Apple Macs, iOS, Windows 10, and Android devices.
* Working knowledge of a range of core applications (e.g. Office365), including PC diagnostics, JAMF, SCCM, and various security tools.
* Experience working in an Active Directory environment.
* Experience working with 3rd party vendors in both support and contract areas.
* Concentrated focus on defect reduction and quality of services.
* Excellent customer relations and customer support skills, particularly communicating with executives and at any other level within the organization.
* Experience working in a team-oriented, global, collaborative environment.

SKILLS:

* ITIL V3 Foundation certification or equivalent experience.
* Project management experience.

ABOUT WESTERN DIGITAL

The future. Its on you. You & Western Digital.

Weve been storing the worlds data for more than 50 years. Once, it was the most important thing we could do for data. Now were helping the world capture, preserve, access and transform data in a way only we can.

The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

But we cant do it alone. Todays exceptional data challenges require your exceptional skills. Its You & Us. Together, were the next big thing in data.

Western Digital data-centric solutions are found under the G-Technology, SanDisk, Upthere, and WD brands.

Western Digital is an equal opportunity employer.

Western Digital does not discriminate on the basis of race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a persons gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the persons assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Western Digital participates in the E-Verify program in the US. For more information click here. Este empleador participa in E-Verify.