Quality Assurance Trainer
Posted on: 2 Mar 2021
Houston, TX
Job Description
Basic Function
Ensure the quality of work performed by OnSite Specialists is compliant with company and industry standards. Accurately assess individual performance and compliance according to contracted scope of work. Deliver employee in-services and reeducation that contribute to people development and delivery of world class customer service.
Responsibilities
* Support Field Operations through execution of quality strategy
* Audit OnSite employee performance quarterly and consistently
* Provide ongoing feedback surrounding quality strategy to aid in continuous process improvement
* Develop standard of work for new-hire OJT in collaboration with Field Operations personnel
* Document quarterly compliance results for internal and external use
* Understand customer needs and requirements for physically conducting field audits
* Communicate timely and accurate audit results to Field Operations and ProCare leadership
* Coordinate educational development of employees for areas of missed compliance
* Partner with the Field Operations team to proactively coordinate annual credentialing and educational refreshers
* Maintain organized and up-to-date internal and external credentialing and certification requirements for employees to ensure compliance
* Demonstrate extensive knowledge in the area of minimally invasive Stryker and 3rd party surgical equipment and instruments
* Establish and maintain required IAHCSMM certifications
* Execute other duties as assigned based on business needs
Physical requirements
* Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
* Must be able to effectively use computer programs ( e.g. Word, Excel, Outlook and Power Point ).
* Must be able to communicate telephonically.
* Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).
Mental requirements
* Demonstrates a strong work ethic and passion for quality
* Effective interpersonal and communication skills
* Excellent time management skills
* Excellent attention to detail
Skills/Experience required
* Bachelors degree (B.S. or B.A.) in a related field
* Basic knowledge of Total Endoscopy systems, including Oracle, Agile and SLMS
* Minimum 2 years of experience in operating room and sterile processing supporting Stryker and third party minimally invasive instruments and equipment
* Possess CRCST certification through IAHCSMM
* Minimum 2 years of experience processing flexible endoscopes
* Travel Required: Up to 80%
Education/training required
* B.A. or B.S. required
* CRCST required
Stryker
Kalamazoo, MI
Stryker Corporation operates as a medical technology company. The company operates through three segments: Orthopaedics, MedSurg, and Neurotechnology and Spine. The Orthopaedics segment provides implants for use in hip and knee joint replacements, and trauma and extremities surgeries. The MedSurg segment offers surgical equipment and surgical navigation systems, endoscopic and communications systems, patient handling, emergency medical equipment and intensive care disposable products, reprocessed and remanufactured medical devices, and other medical devices for use in various medical specialties.
The Neurotechnology and Spine segment provides neurotechnology products that include products used for minimally invasive endovascular techniques; products for brain and open skull based surgical procedures; orthobiologic and biosurgery products, such as synthetic bone grafts and vertebral augmentation products; and minimally invasive products for the treatment of acute ischemic and hemorrhagic stroke. It also provides spinal implant products comprising cervical, thoracolumbar, and interbody systems for use in spinal injury, deformity, and degenerative therapies.
The company sells its products to doctors, hospitals, and other healthcare facilities through company-owned subsidiaries and branches, as well as third-party dealers and distributors in approximately 80 countries. Stryker Corporation was founded in 1941 and is headquartered in Kalamazoo, Michigan.
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IndustryInformation Technology
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No. of Employees36, 000
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Website
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Jobs Posted1486
