Service Provider Support Representative
Posted on: 19 Feb 2021
Nashville, TN
Job Description
Service Provider Support Representative
Description
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with todays most innovative thinkers to solve the worlds toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. Thats what LifeAtCummins is all about.
We are looking for a talented Service Provider Support Representative to join our team specializing in Service for our Distribution Business in Nashville, TN .
In this role, you will make an impact in the following ways:
* Provide support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, with a primary focus on online inquiries.
* Document customer inquiry information within appropriate Cummins systems.
* Provide prompt assistance to customers through various media.
* Resolve customer issues through an understanding of Cummins processes, systems, and practices.
* Escalate complex issues providing documentation through process.
* Provides feedback to support improvement projects intended to improve customer experiences and organizational goals.
* Provides suggestions on how the existing processes can be made more customer centric or efficient.
* Understands existing and new Cummins processes, systems, and practices.
Qualifications
To be successful in this role you will need the following:
* High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
* Ability to acquire licensing for compliance with export controls or sanctions regulations.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization.
Job SERVICE
Primary Location United States-Tennessee-Nashville-US, TN, Nashville, CBS Customer Care
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Feb 17, 2021, 3:18:25 PM
Unposting Date Feb 22, 2021, 11:59:00 PM
Req ID: 210000LK
Cummins Inc.
Columbus, IN
Cummins Inc. designs, manufactures, distributes, and services diesel and natural gas engines, and powertrain-related component products worldwide. It operates in five segments: Engine, Distribution, Components, Power Systems, and Electrified Power. The Engine segment manufactures and markets a range of diesel and natural gas powered engines under the Cummins and other customer brands for the heavy-and medium-duty truck, bus, recreational vehicle, light-duty automotive, construction, mining, marine, rail, oil and gas, defense, and agricultural markets. It also offers new parts and services, as well as remanufactured parts and engines.
The Distribution segment distributes parts, engines, and power generation products; and provides service solutions, such as maintenance contracts, engineering services, and integrated products. The Components segment offers emission solutions; and turbochargers for light-duty, mid-range, heavy-duty, and high-horsepower diesel markets. It also provides air and fuel filters, fuel water separators, lube and hydraulic filters, coolants, fuel additives, and other filtration systems; and fuel systems for heavy-duty on-highway diesel engine applications, as well as remanufactures fuel systems.
The Power Systems segment offers back-up and prime power generators, controls, paralleling systems, and transfer switches, as well as A/C generator/alternator products under the Stamford, AVK, and Markon brands. The Electrified Power segment provides electric and hybrid powertrain systems; and battery modules, packs, and systems for commercial, industrial, and material handling applications. The company sells its products to original equipment manufacturers, dealers/distributors, and end users. The company was formerly known as Cummins Engine Company and changed its name to Cummins Inc. in 2001. Cummins Inc. was founded in 1919 and is headquartered in Columbus, Indiana.
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IndustryManufacturing
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No. of Employees62, 610
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Website
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Jobs Posted695
