Job Description

Requisition Number: 80412

Insight is seeking a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firms front line and you will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that associate value is maintained to the standards set forth by the company. This is a call center environment with a steady flow of issues, needs and requests from internal end users.

Training will consist of two weeks working 8-5 M-F including shared classroom-type of instruction followed by several weeks of job-based shadowing. Once onboarded, the available shift times are not set yet but will be morning start times, afternoon start times and nights. Each shift is 9 hours long with 1 hour unpaid lunch. There will be at least one working day during the weekend (Saturday or Sunday).

Responsibilities:

* A least 1 years experience with OS X/macOS El Capitan and later, especially including system image deployment, maintenance, software and system testing and encryption and security tools (McAfee and FileVault)
* At least 1 year of experience with Windows - 7 or later, including image deployment, software and system testing and encryption and security tools (McAfee)
* At least 1-year support and administration including remote administration, end user support and interaction with other support groups including executive support
* At least 1-year experience with productivity tools running on Macs/PCs including MS Office, Lync
* At least 1-year Mac/PC experience in a medium to large environment
* At least 1-year experience with platform management and integration preferably JAMF Casper Suite, SCCM or equivalent
* At least 1-year experience with ticketing and traffic reporting tools (Zendesk, HPSM, or equivalent.
* Provides first level problem resolution for enterprise/system-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN interfaces.
* Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems.

Qualifications

Qualified candidates will have their A+ certification, experience with software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, laserjet printers), and deployment, and excellent customer service skills in a corporate environment.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
* Founded in 1988 in Tempe, Arizona
* 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions for organizations across the globe
* $9.2 billion in revenue in 2018*
* Ranked 430 on the 2019 Fortune 500, 14 on the 2019 CRN Solution Provider 500
* 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
* Ranked 23 on the 2019 Fortune 50 Best Workplaces in Technology, 70 on the 2019 Fortune 100 Best Workplaces for Diversity, and 7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
* Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

* Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Plano || Texas (US-TX) || United States (US) || None || None || US - Plano, TX ||