Client Service Representative
Posted on: 27 Feb 2021
Seattle, WA
Job Description
Answers all phone calls coming into the laboratory. Gives test information and test results. Responds to questions on testing or specimen requirements. Troubleshoots/ resolves client problems and concerns. Ensures STAT testing is resolved within allotted time frame, patient reports are resulted and sent to clients within a reasonable time frame. Performs various clerical duties as needed. Ensures critical results are reported to clients immediately.
Requirements
High school diploma or equivalent. Typing at least 45 WPM and excellent telephone and customer service skills required. Some college level science courses and a minimum of six months in a medical setting preferred. Should be able to perform effectively under a high degree of pressure and stress due to workload and customer interaction. Must demonstrate good organizational skills and be detail oriented, excellent written and verbal communication skills, and good computer skills.
Shift
2
Schedule
Monday - Friday 2:00pm - 10:30pm
Laboratory Corp.
Burlington, NC
Laboratory Corporation of America Holdings operates as an independent clinical laboratory company worldwide. It operates in two segments, LabCorp Diagnostics (LCD) and Covance Drug Development. It offers various clinical laboratory tests, such as blood chemistry analyses, urinalyses, blood cell counts, thyroid tests, Pap tests, hemoglobin A1C and vitamin D products, prostate-specific antigens, tests for sexually-transmitted diseases, hepatitis C tests, microbiology cultures and procedures, and alcohol and other substance-abuse tests.
The company also provides testing services in the areas of women's health, allergy, diagnostic genetics, cardiovascular disease, infectious disease, endocrinology, oncology, coagulation, pharmacogenetics, toxicology, and medical drug monitoring; and esoteric testing, cancer diagnostics, and other complex procedures. In addition, it provides technology-enabled solutions, including a suite of applications to enable patients, healthcare providers, health systems, accountable care organizations, and insurers with convenient and secure access to LCD’s data and services, as well as billing for laboratory services. Further, it offers end-to-end drug development, medical device, and diagnostic development solutions from research to clinical development and commercial market access.
The company primarily serves managed care organizations, biopharmaceutical companies, physicians and other healthcare providers, hospitals and health systems, governmental agencies, employers, patients and consumers, contract research organizations, academic institutions, and independent clinical laboratories. Laboratory Corporation of America Holdings has collaborations with the Boston University, Columbia University, Duke University, Johns Hopkins University, The Mount Sinai Hospital, the University of Tennessee, Yale University, and QIAGEN N.V. The company was founded in 1971 and is headquartered in Burlington, North Carolinia.
-
IndustryHealthcare
-
No. of Employees61,000
-
Website
-
Jobs Posted3756
