Job Description

What you will do:

The National Accounts Installation Coordinator is the principle communication conduit and support for the National Accounts Manager (Sales) and the Customer with regard to the Field Installation Organization and Project Management Group for the Gold Level of customer designation. The Installation Coordinator II owns the sales support relationship and assists in the management of installations by focusing on backlog management using the Tyco Installation Portal (TIP). It is the responsibility of the Installation Coordinator II to make sure that the customer's expectations are clearly represented in the documentation provided and subsequently reflected in the Installation Coordination System. The Installation Coordinator II will work closely with the Field Organization to ensure on-time installation delivery and customer satisfaction. This position focuses solely on those National Account customers.

How you will do it:

Using the installation management tools, provide clear and accurate communication.
Ensure that all new installations booked through the National Account Support Center are clearly represented in the backlog.
Comply with all requirements for information including, but not limited to, various installation milestones, estimated closed date, customer due date, and permit information.
Regularly review the installation backlog of assigned customer(s).
Maintain regular contact with respective National Account Manager, assigned customer, and the Field Organization.
When requested by the National Account Manager, participate in conference calls as required.
Ensure general information and project status is documented
Maintain all customer driven changes within TIP.
Provide weekly customer reports.
Ensure TIP record is updated immediately with records of all communication between Installation Coordinator and all internal and external customers.
Act as the conduit between Field Organization, National Account Manager, Customer, and Project Management Group to resolve installation issues.

What we look for:
Required:

High School diploma or equivalent.
Two (2) years of customer service experience.
Microsoft Suite (Outlook, Word, Excel) proficient.
Professional Communication Etiquette (Verbal and Written).
Exceptional multi-tasking and organizational Skills.
Self-Motivated and Self-Driven.
Able to work overtime if necessary.

Preferred:

Associates or Bachelors Degree.
Two plus (2+) years of experience as a coordinator or within a coordinator role.
CAPM or PMP

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.