Job Description

Summary

Do you have a passion for serving others and the ability to be creative in meeting their needs?

Are you detailed oriented and an actively engaged listener?

Do you take ownership of your work and continuously strive to enhance your skills?

Are you receptive of formal and informal feedback in order to continue to develop your abilities?

Do you thrive on change and a faster pace?

We exist to help people achieve financial clarity. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all theyve been given.

At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our clients. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want todayand tomorrow.

If you answered yes to the questions above, our exciting opportunity within Thrivents Client Services Center may be for you. As an associate client care professional, you will deliver an outstanding experience by relationship building, fact finding, and providing solutions. High priority is placed on all client needs via inbound phone calls, email, and website channels.

The Client Care team assists with online registration to our website, updates client information, facilitates our death reporting and death claims status processes, and makes connections to appropriate areas within Thrivent.

After the successful completion of the initial paid training and mentoring, additional training is provided to expand your knowledge for your new role. We encourage continued employee learning and development. Promotional opportunities exist based on your personal demonstration of our core competencies and knowledge proficiency.

** Remote Opportunities Available

Job Description

Job Duties and Responsibilities

* Demonstrates a positive and professional demeanor with each interaction, even in times of high call volumes or rapid change. Every individual is treated as your main priority and you adapt your personal style to theirs.
* Handles incoming contacts in a prompt, efficient manner and provides correct, thorough responses to needs and requests.
* Consciously evaluates and proposes alternative solutions when their first request may not be available. Asks open-ended and clarifying questions to ensure mutual understanding.
* Recognizes concerns, both spoken and unexpressed, and is proactive by using resources and capturing necessary details to promote a positive resolution.
* Ability to quickly learn complex programs and products; self-motivated to remain updated on procedural changes.
* Proactively builds upon business knowledge of Thrivent products and services to connect clients to the appropriate resources.
* Advocates for Thrivent by articulating our corporate purpose and membership benefits.

Required Job Qualifications

* High school diploma or equivalent required. Post-Secondary education preferred.
* Excellent interpersonal skills.
* 2+ years prior customer or financial services experience.
* Ability to multi-task; accessing and navigating multiple software applications in a Windows environment while simultaneously communicating on the phone via a headset.

Preferred Job Qualifications

* Demonstrates a passion to serve others with empathy and excellent customer service skills.
* Ability to troubleshoot technology issues utilizing resources and critical thinking.
* Detailed oriented with data entry skills. Proficiency and accuracy when typing/keyboard is required.
* Thrives in a fast-paced environment and remains calm in stressful situations.
* Excellent phone demeanor, active listening skills, and the ability to engage others; has a strong aptitude to manage multiple inbound calls every day.

Other Critical Factors

* Ability to work a full-time virtual training schedule between the hours of 8:00 a.m. 4:30 p.m. Monday through Friday for 6 to 10 weeks with minimum to no time off needs.
* Once training has been completed, ability to work a full-time schedule between the hours of 9:35 a.m. 6:05 p.m. Monday through Friday with the occasional opportunity for overtime hours.
* Desire and ability to work in a structured work environment (follow a set schedule, lunch, and breaks), abide by adherence to schedule guidelines and meet performance expectations
* In our current virtual environment, a private, quiet workspace with room for two monitors and a laptop , direct connection to a cable modem, and minimum cable internet speeds of 3 mbps download and 1.5 mbps upload is required.
* Thrivent will provide the two monitors and laptop. However, employees are responsible for home internet costs and other expenses. This is not typically a remote role, working in office is typical for new employees, however, telecommuting options may exist in the future.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.