Job Description

201 Third Street (61049), United States of America, San Francisco, California

Design Research Manager

Join the Capital One Data Experience Design (Data.xd) Team! We focus on creating internal and external tools that allow our associates and external partners to work more efficiently. We are looking for a Lead User Experience Researcher (UXR) to join our Platform Services design team.

As a research lead, you will conduct strategic research to drive customer-focused product development, impacting multiple initiatives and policies across our Enterprise. We are looking for a researcher who is...

Rigorous. They

* Conduct user research at all stages from discovery to validation, using a variety of methods to understand our customers and their relationship to our products

* Approach business and customer problems with user goals in mind

* Understand and apply the right quantitative and qualitative methods given the circumstances

* Actively monitor and analyze research, data, and trends from internal sources, academic institutions, and industry reports to inform and improve our approach

* Collaborate to define intent, development, testing, and refinement of prototypes, as well as drive for future design and strategy based on metrics (quantitative and qualitative) gathered

Collaborative. They must

* Have a track record of working with teams of various stakeholders, including designers, researchers, strategists, product managers, tech partners and senior leadership

* Understand the difference between Design Research and Market Research and have experience collaborating on initiatives between these teams

* Effectively manage multiple stakeholders interests, priorities, and expectations and lead teams to craft a rigorous and relevant research agenda

* Have experience guiding teams to employ the best research methods for the problem, employing strategies to address stakeholder push back

Communicative. They can

* Distill findings into clearly articulated and actionable insights that stakeholders can use

* Present research plans and findings with various audiences, from designers to
business executives to get buy-in

* Guide teams on how best to apply findings using illustrative frameworks

* Create energy and investment in research by sharing early and often, to different audiences

* Help designers and non-designers understand and apply research findings

Basic Qualifications:

* At least 5 years' experience as a Design Researcher in a business or consulting capacity

* At least 2 years' experience managing project teams

Preferred Qualifications:

* Masters degree or equivalent professional experience

* 5+ years of usability testing and user experience research

* Experience teaching: design thinking, human centered design, design research.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.