Job Description

Job Descriptions

Job Summary

Work in a complex cross matrixed environment to drive amazing experiences across the xfinity.com site that redefines and brings our products to life while instilling brand love all along the way: - Drive alignment on business needs with the broader go to market team (sales, marketing, commercial, brand, PR, business units etc) - Work with UX and implement design thinking methodologies to bring these experiences to life across the entire customer journey - Present these ideas to business, legal and other stakeholders in a unique and fun way that allows stakeholders to grasp complex plans at a glance through a highly visible process that will require strong facilitation and collaboration skills - Prioritize, define and work with content and development to deliver the end to end experience for our customers utilizing Your design thinking/ methods skillset and communication skills backed by data, a firm understanding of technology and a detail oriented implementation plan will be your keys to success as you drive projects from strategy/ discovery all the way though execution.

Job Description

* Understand the Business: Build a firm understanding of the cable business and build strong relationships through collaboration and empathy. On any given day you will interface with partners in Sales, Marketing, Communications, Customer Experience, Engineering, Design, PMO, Operations, Finance, and Supply Chain, among others.
* Understand the Technology: Learn and understand an array of technical constraints, regulatory guidelines and business rules; translate these into experience requirements for engineers and designers. Work with TPX, Content, Journey and Strategy teams to understand system functionality across all pillars/domains. Utilize this knowledge to inform decisions and deliver results with as little development as possible. Where development is required, focus on critical areas where creation of flexible functionality can be utilized across projects through segmentation/ content management.
* Define the Need: Work with the business units and marketing teams to understand the needs and key value propositions for in year/quarter Magic Moments
* Define the Journey: Utilize design thinking to work with partners and deliver a firm briefing of requirements including the what, where, why, and (most critically) by when.
* Bring the Journey to Life: Work with the UX and content teams to deliver end to end seamless journeys balancing the needs of the customer with the needs of the business and overall capacity constraints.
* Tell the story: Facilitate/ Drive Stakeholder Alignment, using consumer research and business metrics, to the best in class experience outcomes challenging all members of cross-functional team to think boldly and creatively. Ensure plan is widely distributed/communicated and that all dependencies are delivered on time to support deliverables, where dependencies are not available ensure that risks are raised in the correct forums.
* Drive Alignment: Ensure all cross functional teams, inclusive of the Executive Leadership Team are included in the review processes and have their feedback heard/addressed/implemented. Work with Product & Journey Analytics teams (by proxy - digital sales and marketing teams, agent sales teams, finance and the BUs) to inform decisions with data and project impacts to the business.
* Deliver: Deliver feature level stories to the Content/Development teams and work with them to flush out feature delivery.

Experience:

* Qualified candidates should have at least 5+ years of experience in product management, design, or marketing role owning consumer facing apps.
* Requires 8-11+ years related experience.
* A strong background/ coursework in Design Thinking/ Human Computer interaction methods
* Ability to deliver quickly, taking into account key factors that may impact time to market and working around those hurdles
* A track record of executing multiple projects in parallel
* Demonstrated ability to understand business strategy and synthesize into experience concepts that are magic for customers but also good for the business.
* Strong storytelling and communication skills with the ability to articulate a clear vision that balances principled decision making, user empathy and data analysis.
* Ability to formulate data-driven decisions that lead to results.
* Enthusiasm for solving problems in a fast-paced environment
* Comfort with test and learn approaches
* High standards across the board, for yourself & peers as well as for the products you work on
* A bold and optimistic personality.
* Consistent exercise of independent judgment and discretion in matters of significance.
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
* Other duties and responsibilities as assigned.

Job Specification

Bachelors Degree or Equivalent.

Employees at all levels are expected to:

* Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Respect and promote inclusion & diversity.
* Do what's right for each other, our customers, investors and our communities.

Disclaimer:

* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.