Job Description

LOCATION 700 South Flower Street Los Angeles CA US 90017
Overview
Title: IT Support Specialist II
Department: Technical Services
Position Summary:

The position performs a variety of basic and complicated tasks using experience and guidance to accomplish goals. He or she will work as an individual and as a member of a team under the guidance of the manager and/or supervisor. Working with little supervision and being accountable for responsibilities of the Technical Services team is essential to the success of the position. The position is familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.

As a Level II technician, the candidate will provide the team with the completion of essential functions allowing the Technical Services team to succeed.

Scope and Impact:

Scope includes technology support for the corporate, field, distribution and store environments.

* Effectively manage time and priority of many daily tasks. Effective and efficient resolutions are essential.

* Provide excellent customer service, timeliness, communication and follow up.

* Provide detailed documentation regarding steps taken to resolve issues and fulfill requests in the form of incident diary entries, knowledge base and wiki articles.

* Work as an effective team member on various projects and initiatives including but not limited to large scale software and hardware deployments.

* Required to report on various elements of the job on a regular basis to the manager and/or supervisor.

* Travel to various locations will be required.

Duties and Responsibilities:

* Prioritize and provide end users with hardware and software support.

* Act as a team member on departmental projects, including, but not limited to, large scale software/hardware upgrades/migrations.

* Provide detailed documentation regarding steps taken to resolve issues and fulfill requests in the form of knowledge base and wiki articles.

* Provide limited to intermediate training of end users

Experience:

* Possesses 3 to 5 years of relevant work experience in the field or in a related area is required

Skills and Abilities:

* Strong skills in troubleshooting the following:Windows 7/10, Microsoft Office Suite, MacOS, iOS, Internet applications, third party applications

* Excellent Customer Service skills are required

* Networking principles including routing, switching, and wireless communications

* Organizational, Verbal and written communication skills a plus

* Time management and proper prioritization of large number of daily tasks

Today's Date 1/20/2021
Posting Number 2021-146320
Location US-CA-Los Angeles
Address 700 South Flower Street
Shopping Center Suite 3100
Zip Code 90017
Position Type Regular Full-Time
Career Site Category Corporate
Position Category Information Technology
Evergreen Yes