Job Description

DESCRIPTION

Operations Manager, Amazon Air

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operations workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customers door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Air Hub Operations Manager has complete responsibility for inbound, outbound, package sortation and ramp operations or a functional process responsibility within the hub on a specified shift or across multiple shifts.

Key Responsibilities and Job Elements:
Support, mentor, and motivate your team
Lead large-scope projects with site and regional impact
Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
Manage safety, quality, productivity, and customer delivery promises
Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations/Air hubs include outside loading departments, and grocery locations include refrigerated environments)
Work a flexible schedule (weekends and/or overnight shifts)

Additional Job Elements:
Lift and move totes up to 49 pounds each
Regular bending, lifting, stretching and reaching both below the waist and above the head
Walking in the building and around area with great frequency; facilities are over a quarter mile in length
Must be able to stand/walk for up to 10-12 hours
Should be able to work in environments (building and ramp) with variable noise levels, lighting conditions and temperature variation
Able to access all areas of building; ascending and descending ladders, stairs, gangways safely and without limitation

Eligibility Requirements:
Must fulfill FAA and DHS criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
This position may be subject to Department of Transportation (DOT) drug and alcohol testing. Federal law requires Amazon to determine an applicant's history of Department of Transportation (DOT) drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position, if applicable.
Qualified applicants with arrest and conviction records will be considered for the position.
BASIC QUALIFICATIONS

A Bachelor's Degree or 2+ years Amazon (blue badge/FTE) experience
3+ years of direct management experience for employees and their performance
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Lead and manage the outbound, inbound, package sortation and ramp operations within the Air Hub
Responsible for the overall safety, quality, performance and customer experience of the shift.
Carry out supervisory responsibilities in accordance with the organizations policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
Mentor, train and develop teammates for career progression and learning
Ability to develop and share best practices across the shifts and network.
Develop and implement processes required to support hub launch.
This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
Eligibility Requirements:
Must fulfill FAA and DHS criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
This position may be subject to Department of Transportation (DOT) drug and alcohol testing. Federal law requires Amazon to determine an applicant's history of Department of Transportation (DOT) drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position, if applicable.
Qualified applicants with arrest and conviction records will be considered for the position

PREFERRED QUALIFICATIONS

A Bachelors Degree in Engineering, Operations, Supply Chain/Logistics, or a related field
3 years of management experience in a manufacturing, production or distribution environment.
3 years of air cargo/3P integrator ramp experience
2 years of Amazon Sort Center operations management experience
Previous experience operating in an automated package sortation environment
Experience in managing an operation lead process improvements though Lean process, Kaizen, and Six Sigma.
Previous facility launch experience with Amazon
Experience managing a team of 10+ employees or 1+ year of experience directly managing others
You have the ability to thrive in an ambiguous environment, and when given a deadline you know how to motivate yourself and meet it.
Strong verbal and written communication skills.
Enjoy analytical work and using data to provide thought-provoking and workable solutions. Data is what you look to when given a problem to solve.
Proven track record of taking ownership and driving results.
Willing to relocate and travel to any of our gateways or regional air hub sites in the country with the assistance provided.
Interest in developing a long-term career through assignments in multiple operational buildings across the nation.

Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

Benefits include health care (medical, dental, vision) coverage starting on day 1 as well as 401(k) with company match, holiday/overtime pay and employee discount. Amazon offers a range of fully paid Maternity and Parental Leave options for parents prior to, and following, the birth or adoption of a child.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.