Job Description

Responsibilities:

Reporting into the Operational Risk Management Global Consumer Group - Technology Risk Managing Director, the Director Digital Bank will have oversight responsibility for the US Consumer Digital (USCD) Bank operations supporting the Global Consumer Group (GCG). Building on Citis strong Operational Risk Management Framework, the Risk Director will independently assess inherent technology and other operational risks in Citis Digital product development and execution, the suite of control components supporting Digital operations, and the acceptability of residual risk. Lead independent risk assessment with respect to comprehensiveness and effectiveness of processes by which Global Consumer Technology provides Digital services and products to the Global Consumer Group.

Working with colleagues in Risk, as well as technology, business and other control functions, the Director will contribute to the following for USCD:

* Governance and Oversight of business and technology risk
* Support in the development of Policy and Standards
* Oversight of Key Operational Risks and related indicators and thresholds
* Challenge of business and technology Risk Self Assessments
* Challenge of Business and Technology Scenario Analysis
* Perform internal and external event reviews specific to Global Consumer and USCD
* Issue management, oversight and escalation
* Advise on best practices leveraging expertise and industry insights

In addition, the Director will:

* Evaluate the design of process flows to help technology and business managers understand the impact of control weaknesses to their digital service delivery capability.
* Review and challenge whether Global Consumer Digital Operating Entities business/regional entities appropriately consider significant operational risk in their Management Control Assessments (MCAs).
* Evaluate the extent to which USCD and Global Consumer Technology managers can demonstrate they are in compliance with internal and external control standards, as well as regulatory and audit requirements.
* Advise on continuous monitoring and control test methods, and recommend metrics in support of the Risk Appetite Statements relevant to USCD.
* Independently assess the business dependency on technology as well as independent oversight of Operational Risk Management for USCD.
* Coordinate with regional ORM Digital Bank leaders to drive consistency across the GCG.

Business technology dependency assessment includes, but is not limited to:

* Performing risk reviews and evaluating Business processes in conjunction with other ORM Business Operational Risk Management teams.
* Identification of gaps, inconsistencies and other integrity issues in digital operational risk management capabilities, and recommend solutions that remediate issues including the challenge of near miss and deep dive activities for significant risk events
* Assessing the effectiveness of the digital delivery and governance model implemented and driving escalation, prioritization and control improvement discussions as needed.
* Develop, Review and challenge key risk indicators, thresholds and first line response to breaches (e.g., escalation and resolution) associated with the Risk Appetite Statements.
* Independently identifying emerging, evolving and previously unidentified technology and operational risks impacting Global Consumer Group
* MCA Effectiveness Challenge for USCD Entities

Support Independent Senior Operational Risk Managers by:

* Conducting due diligence with respect to risks related to the acquisition of significant technology activities or investments (e.g., Fintech).
* Evaluating the extent to which technology managers can demonstrate they are in compliance with internal and external technology control standards, as well as regulatory and audit requirements.

Qualifications:

Knowledge /Experience

The Global Consumer Coverage Functions - Director Digital bank will be a thought leader in Consumer technology risk with over 15 years of hands-on technical experience in Digital Banking, IT management, controls and FinTechs within globally complex, dispersed and diverse organizations.

The ideal Director will have in-depth, detailed knowledge of good Consumer Technology Management, Operations and Information Security practices in the financial industry.

More specific proven experience, knowledge and skills that are desirable for a Director in the

The Director Digital Bank should have the following experience and skills:

* Practical experience with SCRUM/Agile methodologies within Consumer Banking.
* Experience with enterprise technology architecture as a holistic structure that includes people, process, and technology components combined to achieve business goals for automation.
* Experience with technology infrastructure components such as ATMs, Payment Systems, Consumer Mobile Applications, Consumer Branch Technology, Consumer Banking applications and database management systems.
* Knowledge of security architecture patterns such as Demilitarized Zones, Policy Enforcement Tools, and Segregation of Duties for Change Control, Federated Identity, and Toxic Combinations.
* Practical experience as a team member in a project or program to develop or analyse technology control metrics.
* Knowledge of full system, software, and security development lifecycle, including abuse and misuse cases within development and testing specifically within Consumer Banking.
* Working familiarity with data warehousing and big data environments.
* Working familiarity with network, operating system, and application security fundamentals.
* Working familiarity with automated monitoring tools and incident tracking tools to effectively communicate and manage incidents, defects and data quality issues.
* Strong analytical and problem-solving skills

The Global Consumer Coverage Functions - Director Digital Bank will be an acknowledged thought leader in digital banking, technology and business risk management with at least 15 years of experience in IT, and a minimum of 10 years of hands-on technical experience in IT management, controls and/or information security within globally complex, dispersed and diverse organizations.

The ideal candidate will have in-depth, working knowledge of consumer banking, banking technologies, consumer fraud, cybercrime detection and countermeasures, encryption, information retention, as well as information security support for segregation of duties, application development, network and systems operation, testing and vendor management. Prior experience in previous roles should include companies with global technology infrastructure in global financial services firms and in Digital banks. Specific proven experience, knowledge and skills that are desirable for the Director role are:

* Technology Skill set requirements will include capability to manage all aspects of these standards:
* Technology Architecture components common across the Financial Industry
* Information Systems Audit and Control Associations (ISACA) COBIT* Standard
* Information Technology Infrastructure Library (ITIL)
* ISACAs Certified in Risk and Information Systems Control (CRISC) Job Practice Domains
* The Director will require a Masters in a technology related field.
* Project management experiences is a plus.
* Strong Leadership Skills:
* Provides leadership in risk identification, key risk indicator identification, and risk mitigation strategies in the domain of technology management.
* Engages business and technology managers to identify key control indicators and maintain effective and efficient continuous control monitoring processes.
* Strong analytical and problem-solving skills.
* Excellent Communication Skills:
* Both verbal and written.
* Ability to interact with and influence people/groups of widely varying disciplines and backgrounds.
* Ability and confidence to exercise influence over a wide range of individuals at all levels of technical & business leadership.
* Experienced in using active listening techniques on a consistent basis.
* Strong Presentation skills:
* Comfortable with public speaking across various forums and be able to effectively and logically communicate when ideas are being challenged in an open forum.
* Comfortable interacting directly with technology executive leadership, including in a high stress environment.
* Understands the perspective of regulators and has the ability to shape messages and content to respond to a changing variety of regulatory standards.
* Client Relationships/Business Partnerships:
* Strong planning, organization and time management experience that is strategically oriented, an innovative thinker, and a demonstrated and decisive decision maker.
* Collaboratively manage initiatives that span multiple geographic locations and time zones.
* Navigates organizational complexity; demonstrates organizational acumen.
* Builds partnerships across functions and regions; collaborates well with others.
* Networks regularly and builds relationships across Risk disciplines and with businesses, operations and technology
* Logistics:
* The role is global, and the incumbent must be proactive and capable of leading solutions to global issues with others in different regions and time zones.
* The successful Director will need to be a hands-on, self-starter, and able to manage tasks/timelines for self and others.

LI-JO1

Key Words:

Fintech

Digital Banking

Online banking

mobile banking

open banking

digital payments

digital wallet

operational risk

instant payment

virtual bank

omni-channel

agile development

Continuous development

banking as a service

neobank

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

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Time Type:

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