Job Description

At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well - being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. OptumServe offers customizable solutions to serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.

The Clinical Specialist, COVID National Response Program is responsible for contributing to program development, delegation of clinical oversight as assigned, and PQI investigations and analysis for OptumServe's COVID Testing Programs.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges

Primary Responsibilities:

* Work with the National Emergency Response Team to design, develop and implement new test sites, new products and services, as assigned
* Serve as infection prevention/control, point of care and COVID testing subject matter expert; provide guidance to on-site testing teams and Clinical Oversight and Quality Managers
* Demonstrate strong clinical thinking skills to evaluate clinical quality situations and decision-making skills resulting in effective problem solving
* Serve as subject matter expert for CDC/WHO/OSHA guidelines related to OptumServe National Response initiatives. Research and find evidence-based information and translate into actions
* Analyze data sets related to PQIs, provide recommendations and drive remediation
* Prepare materials to develop/implement Quality Management/Quality Improvement initiatives
* Develop/oversee/deliver operational and technical training, independently or in collaboration with organizational training elements
* Evaluate compliance with Federal, State and local regulatory and organizational guidelines
* Evaluate programs and services against contractual requirements
* Ensure COVID National Response Team members address gaps in performance against internal procedures and protocols
* Apply metrics to evaluate services, employee performance and program outcomes
* Read and interpret reports (e.g. performance, service)
* Identify causes of performance deficiencies and determine appropriate follow up actions
* Display excellent verbal and written communication skills and demonstrate ability to foster a culture of clinical excellence and build collaborative relationships
* Demonstrate organizational and problem-solving skills, and the ability to prioritize work independently
* Demonstrate agility and flexibility to respond to shifting priorities and role requirements/assignments as circumstances change or unforeseen situations arise

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* 5 years of clinical experience in a health care delivery system
* Quality experience and/or certification
* Experience with computer and web-based applications
* Excellent interpersonal, communication, team building and writing skills
* Ability to work in a rapidly changing environment being adaptable and flexible
* Strong statistical, analytical and independent problem-solving skills
* Maintain complete and accurate records and information
* Proven ability to manage and prepare project documentation and plans
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders.

Preferred Qualifications:

* 2 years leadership/supervisory experience
* Occupational health/infection control experience
* Previous managed care experience and/or insurance experience

Optum, a part of the UnitedHealth Group family of businesses, continues to evolve and make a bigger impact through its extensive expertise in combining technology, data and people to create novel health care solutions and services across the globe. OptumServe is following suit by creating and delivering care that meets the health needs of active duty service members, veterans and their families. We're partnering with federal and state government agencies to meet the readiness and health needs of active duty military members and veterans by providing preventive health screenings and assessments to ensure that troops are ready to answer the call of duty. For those who want to intensify their impact in a career that brings together challenge, learning and growth, OptumServe is the right place to do your life's best work.SM

Colorado Residents Only: The salary/hourly range for Colorado residents is $79,700 to $142,600 (add additional reference for sales and physicians). Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: project management, clinical oversight, Covid, Emergency Response, Quality Management