Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wholesale Banking provides financial solutions to businesses across the United States and globally. Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.

ECS is looking for a candidate with experience in supporting Wholesale customers using Treasury Management payment products such as ACH, ECS, Lockbox and Wire Transfer. We are looking for a well organized individual who is extremely detail oriented and thrives in a team environment. Our customers expect you to communicate effectively and be proactive in providing service. You will own the relationship with the customer and see issues through to resolution. In essence, we are looking for someone to provide Stellar customer service.

In this role you will:

* Follow established guidelines
* Respond to inquiries concerning support, processing, systems status and network connectivity.
* Document and resolve basic problems regarding Electronic Commerce Services (ECS) applications and escalate to senior staff or management when solution is unclear.
* Provide monitoring of customer transactions through the ECS applications to ensure all transactions are processed.
* Record inquiries and resolve issues or direct request to appropriate technical area or vendor. I
* Track status and follow up to ensure client satisfaction.

Team members are scheduled for an 8-hour shift, but since this is a production environment, overtime and/or schedule changes may be necessary at times. A specific schedule for this position will be discussed during the selection process.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Required Qualifications
* 1+ year of financial services experience, demonstrated through work, military, or education

Desired Qualifications
* Problem analysis and resolution skills
* Intermediate Microsoft Office skills
* Ability to navigate multiple computer systems, applications, and utilize search tools to find information
* Strong analytical skills with high attention to detail and accuracy
* Excellent verbal, written, and interpersonal communication skills
* Effective organizational, multi tasking, and prioritizing skills
* Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
* Ability to work in a fast-paced deadline driven environment
* Ability to effectively listen and elicit information

Other Desired Qualifications
* Possess a desire to continually learn and grow with a changing payments environment
* An independent thinker who is proactive in identifying and resolving customer and production issues
* Positive attitude, a strong work ethic, and a team player and have the ability to interact with all levels of staff and management to resolve customer issues
* Customer focused, with a can-do attitude and a desire to provide the highest level of customer satisfaction
* Ability to work in a fast-paced environment with a sense of urgency relating to customer payment issues
* Able to understand complex processing flows, various processing applications including transmissions, and the interactions between them all
* EDI experience is preferred, ie. experience reading different file types (ex - Flat File, XML, 820, etc)
* Experience using TSO/CICS and other mainframe and/or UNIX based applications

Street Address
AZ-Chandler: 2700 S Price Rd - Chandler, AZ

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.