Job Description

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

The Digital Product Owner will be responsible for delivering capability for Fifth Thirds web and mobile account opening experiences. Will be required to collaborate with design, technology, and analytics partners to create and manage new features from ideation through production release. Will work closely with a team of Cincinnati-based software engineers and lead/ participate in standard Scrum ceremonies. Will report status and ensure key metrics are being met to senior leadership. Will work closely with line of business partners to understand business goals and objectives and ensure our efforts are adding the highest possible value.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Driving the strategy and roadmap to improve your digital product experiences across mobile apps and browser.
* Collaborating with Agile Scrum team on all new feature development, including building backlog, contributing to/reviewing/approving user stories, sprint support, and QA testing; including participating in agile team ceremonies such as sprint reviews/demos.
* Engaging with research team to define and implement customer usability testing, concept validation, and co-creation studies to gain insights and identify customer needs and solutions.
* Partnering with design and user experience colleagues to ensure an intuitive customer-research led UX/UI that meets customer needs.
* Working with cross-functional teams to get buy-in/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and related functions.
* Track and monitor key performance indicators.
* Establish annual goals and objectives for products.
* Provide transparency and ongoing communications with line of business partners/key stakeholders.
* Maintain and provide product information to Servicing partners for contact center training documentation.
* Actively monitor industry trends; participate in industry forums, professional associations, conferences, etc.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

* Bachelor's Degree required.
* 5-7 years of related experience.
* Demonstrated success in strategic development and program execution with Consumer digital account opening experiences.
* Solid digital product management background.
* Experience working in Agile development preferred.
* Ability to have fun and a willingness to try new things and challenge the status quo.
* Effortlessly collaborative with strong intellectual curiosity and creative problem solving.
* Strong analytical skills with ability to work through complex concepts/data and present well thought-out, simple solutions.
* Ability to self-motivate and work well independently and with different teams.
* Strong presence with ability to interact with and influence all levels of the organization.

Digital Product Owner II

LOCATION -- Cincinnati, Ohio 45263

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.