Job Description

2000 16th Street, Denver, Colorado, 80202, United States of America

DaVita Healthy Transitions team seeks dynamic, passionate individual to join the team as a TELEPHONIC PATIENT ADVOCATE



LOCATION: Denver, CO



* Company Sponsored Transportation and Parking Options

* Comprehensive Benefits Package including 401k Matching, Paid Time Off and Health Insurance

* Community-based, FUN Work Culture

* Professional Growth Opportunities and Tuition Reimbursement Options

Who We Are:

Our team is made up of compassionate, self-driven individuals who provide valuable over-the-phone education to the Chronic Kidney Disease (CKD) community. The focus of our education is on insurance coverage and options as well as employee benefits as they relate to work-leave. Our environment is fast-paced, dynamic, and unique!

Who We Are Looking For:

We are looking for people to join our team who desire to make a difference in a CKD patients life, are skilled in phone-based conversations, and are self-motivated to reach goals. Phone skills are a must, as well as basic computer skills. Critical thinkers with a positive attitude, please apply!

The Opportunity:

The location of this Bilingual Patient Advocate position is in downtown Denver at the DaVita World Headquarters, a Fortune 500 company, and have easy access to RTD public transportation! We offer a competitive benefits package, 401k matching, an RTD Eco Pass, and two onsite cafeterias. If you join our team, you will be provided with a comprehensive training program on Employment and Insurance knowledge, as well as our computer and phone systems. We will even provide training on utilizing softer skills, such as Motivational Interviewing. Bilingual candidates are encouraged to apply!

The Schedule:

Our teammates are Full-Time, and work a 40 hour/week schedule. We operate our phone lines Monday Friday, with shifts ranging from 7am 6pm, depending on team need. Occasional Saturday options may be available, as well as occasional work-from-home capabilities.

Description of the Telephonic Patient Advocate Role:

This vital, patient-centric Telephonic Patient Advocate role features extensive interaction with Chronic Kidney Disease (CKD) patients and Kidney Smart Educators across the United States. Its main purpose is to provide insurance and employment education for Chronic Kidney Disease patients, with the objective of enhancing patient quality of life through education and advocacy. The Telephonic Patient Advocate is a key member of the Kidney Smart-Patient Advocate team and works closely with other DaVita departments such as Kidney Smart Educators, Modality Educators, Field Operations, and the Insurance Management Team providing excellent visibility and opportunity for career advancement.

The Telephonic Patient Advocate must have the emotional maturity and professionalism to directly interact with patients and senior leadership, as well as the ability to work successfully with cross-functional DaVita teams. The Telephonic Patient Advocate will help alleviate stress often associated with navigating complicated insurance coverage options and employment decisions for CKD patients. To be successful, the Bilingual Patient Advocate must have strong experience in patient communications, an understanding of motivational interviewing and expert knowledge of commercial and government health insurance benefits.

Essential Duties & Responsibilities of the Telephonic Patient Advocate:

1. Patient Education (75%)

* Responsible for patient education while staying within established compliance parameters for the company and program.
* Identifies and effectively communicates opportunities to better the insurance status of the patients, alleviating financial risk and burden
* Completes insurance assessments/evaluations for patients
* Advocates on behalf of patient in researching and resolving financial issues and insurance options with employer, insurance company or other applicable entities
* Acts as a liaison between patients, families, caregivers, clinical care team, other educators, and field leadership
* Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education and provides high-level of customer service to patients to ensure educational needs are met

2. Meetings(10%)

* Participates in team reporting calls as necessary to discuss/vet patient education impacts.
* Attends team meetings, phone conferences, and training's as needed.

3. Field Relationships(5%)

* Builds and maintains relationships with field leadership (RODs, DVPs, FAs, SWs, Dietitian, Modality and Kidney Smart Educators) to emphasize and integrate education priorities.
* Partners with Kidney Smart Educators to work with available resources and utilize best practices to grow education awareness and program utilization.

4.Participates in ROPs/Village-wide special projects as needed (5%)

5. Other duties as assigned (5%)

QUALIFICATIONS OF THE TELEPHONIC PATIENT ADVOCATE:

* Experience in healthcare industry/healthcare organization working with a clinical team and patients strongly preferred
* Call Center experience is extremely helpful in this role!
* High School Diploma or equivalent required
* Demonstrate extensive understanding of insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) preferred
* Demonstrative understanding of COBRA benefit options, medical leave options, American Disabilities Act, and Coordination of Benefits strongly preferred
* Demonstrative understanding of Federal and State level health coverage benefits as they relate to ESRD strongly preferred
* Experience in case management and/or social work is helpful in this role
* FLUENCY IN ENGLISH AND SPANISH LANGUAGES IS A PLUS!

Here is what you can expect when you join our Village as a Telephonic Patient Advocate:

* A community first, company second culture based on Core Values that really matter.
* Clinical outcomes consistently ranked above the national average.
* Award-winning education and training across multiple career paths to help you reach your potential.
* Performance-based rewards based on stellar individual and team contributions.
* A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
* Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

Our Core Values

Service Excellence

Integrity

Team

Continuous Improvement

Accountability

Fulfillment

FUN!

What Well Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

Support for you and your family: family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

Professional development programs:

DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVitas online training platform StarLearning.

Position Base Pay Range

$17.75 - $19.51 PER HOUR

Note: Starting pay will be commensurate with qualifications & experience.

Bonus Eligible: Yes

Join us as a Telephonic Patient Advocate as we pursue our vision To Build the Greatest Healthcare Community the World has Ever Seen.

Why wait? Explore a career as a Telephonic Patient Advocate with DaVita today.
Go to http://careers.davita.com to learn more or apply.