Job Description

POSITION SUMMARY:

The Lead SharePoint Administrator is skilled in the management and support of one or more applications and provides support services to business users. The position is responsible for maintaining and monitoring the SharePoint application environment to maximize availability and performance, provide troubleshooting and corrective action to resolve business issues, and ensures the usability and support for application enhancements and bug fixes. Some key roles and responsibilities will include adding users, controlling access to document libraries, and setting permissions. Performing maintenance of the SharePoint platform, servers, and intranet. Troubleshooting and resolving SharePoint issues or malfunctions. The Analyst will act as a Subject Matter Expert for application functionality, solutions, training, and documentation. Although the Analyst position is not a pure development role it will require the use of some development/programmer competencies to complete work efforts.

JOB FUNCTIONS AND KEY RESPONSIBILITIES:

* Maintain end-to-end understanding of functional aspects of application and associated business processes

* Provide functional and/or technical direction/assistance for assigned applications

* Monitor incoming service requests and incidents for assigned application(s)

* Investigate and diagnose service requests or incidents according to their priority/rank, and identify the resolution and/or issue

* Work directly with users to identify and resolve issues adversely impacting business processes

* Define technical solutions ensuring considerations for system stability, performance, and ongoing maintainability

* Identify solution alternatives to address issues raised throughout service request or incident lifecycle

* Utilize 3rd parties and vendor support as defined within existing support arrangements, and escalate additional (billable) support to appropriate IT management for approval

* Adheres to and champions the IT Governance programs (e.g. change management, communication, and release management)

* Complete high-level designs and associated estimates to meet defined requirements

* Monitor application backlog (service requests, incidents) and keep open items updated with current efforts

* Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracy

* Develop documentation and provide training to users as appropriate

* Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications

* Provide input to IT Project Management Office to support clear and concise requirements definitions

* Assist team members handling major incidents for assigned applications; identify the root cause and short or long term solutions

* Informally mentor less experienced team members on an as needed basis

* Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management

* Develops customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction

MINIMUM ESSENTIAL QUALIFICATIONS:

* Bachelors Degree in Computer Science, MIS, and/or equivalent work experience in a related field

* Experience with developing solutions utilizing web based collaborative systems (SharePoint)

* Solutions with delivered application functionality (no custom code)
* Solutions enhancing base functionality through code (custom code)
* Experience in the administration and management of a SharePoint environment

* Internet Information Server (IIS) and the basic operation of websites, Application Pools, IIS Administration, the IIS Metabase, Ports, SSL Certifications (security certificates and wildcard certificates)

* Microsoft SQL Server - Basic operation, tuning, transaction log selection, backup and recovery, and maintenance planning

* SharePoint working knowledge of Central Administration, STSADM, and more so now, the PowerShell administration modules

* SharePoint Event Log troubleshooting, search administration and troubleshooting, concepts of a farm and the planning and implementation of Service Packs and Cumulative Updates

* 5-8 years of Microsoft SharePoint experience

* 5-8 years of experience supporting business applications

* 5-8 years of experience in application development or a programming language

* Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures

* Strong written and verbal communication skills with an aptitude for problem solving

* Must be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze information

* Experience delivering solutions that align with business strategies

* Experience troubleshooting complicated issues across multiple systems and driving to solutions

* Experience supporting resources performing user acceptance, regression and other required system tests, ensuring that system and/or related integration issues that arise are identified, researched and closed in a timely manner

* Experience providing technical solutions to non-technical individuals

* Demonstrated team building skills

* Ability to deal with internal employees and external business contacts while conveying a positive, service-oriented attitude

* Willingness to travel to company locations (up to 5%)

* Regular and reliable attendance

PREFERRED QUALIFICATIONS:

* Powershell

* .Net

* Infopath

* Sharepoint 2010, 2013, 2016 with knowledge of SharePoint online

* Power BI

* Power Apps

* Flow

* ITIL v3 Foundations certified

* Familiarity with Waterfall and Agile development methodologies

* Working knowledge and experience in Microsoft Technologies (Microsoft Certifications)

* Familiarity with data integration and data transformations solutions such as SQL Server Integration Services (SSIS)

* Familiarity with reporting services or technologies such as SQL Server Reporting Services (SSRS)

* Familiarity with Third Party tools or utilities used in the Administration of SharePoint (AvePoint, Metalogix)

EQUAL EMPLOYMENT OPPORTUNITY:

Targa Resources is an equal opportunity workplace. All employment decisions are made without regard to sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation if requested for disabilities or religious beliefs and practices.