Collections Specialist I - Credit Card Collections - Tampa, FL - Start Date: February 16, 2021
Posted on: 18 Jan 2021
Tampa, FL
Job Description
Successful Collections Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:
* Are able to collect on past due accounts
* Are very comfortable communicating with customers in a metrics-driven environment
* Are able to navigate multiple technologies while staying engaged with our customers
* Possess excellent negotiation and decision making skills; in addition to strong communication skills
* Possess strong customer focus with the ability to have detailed conversations with our customers
* Treat customers with respect and respond with empathy
* Demonstrate sensitivity and compassion in difficult situations
* Demonstrate personal excellence including punctuality, integrity and accountability
* Have the ability to work independently and in a team environment
* Think critically and exercise independent judgement
If you bring that, well take care of the rest! When you join JPMorgan Chase & Co., we will:
* Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
* Invest in you with industry leading training, coaching, and development
* Provide opportunities for professional growth and advancement
* Provide a work environment of high-energy people that are trained, coached, focused, and driven
* Provide paid classroom and on the job training that start on day 1
* Respect and value diversity, integrity, and teamwork
Qualifications:
* High School diploma/GED required
* Must be willing to work in an environment that requires 100% phone-based customer interaction
* Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
* Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment, strongly preferred
* Collections experience preferred
New to Chase? See how our specialists make a real difference for our customers:
https://youtu.be/geg-nMdJIHI
Work Schedule:
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.
This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
JPMorgan Chase & Co.
New York, New York
JPMorgan Chase & Co. operates as a financial services company worldwide. It operates in four segments: Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Commercial Banking (CB), and Asset & Wealth Management (AWM). The CCB segment offers deposit and investment products and services to consumers; lending, deposit, and cash management and payment solutions to small businesses; mortgage origination and servicing activities; residential mortgages and home equity loans; and credit card, payment processing, auto loan, and leasing services.
The CIB segment provides investment banking products and services, including corporate strategy and structure advisory, and equity and debt markets capital-raising services, as well as loan origination and syndication; cash management and liquidity solutions; and cash securities and derivative instruments, risk management solutions, prime brokerage, and research.
This segment also offers securities services, including custody, fund accounting and administration, and securities lending products for asset managers, insurance companies, and public and private investment funds. The CB segment provides financial solutions, including lending, treasury, investment banking, and asset management to corporations, municipalities, financial institutions, and nonprofit entities, as well as financing to real estate investors and owners.
The AWM segment offers investment and wealth management services across equities, fixed income, alternatives, and money market fund asset classes; multi-asset investment management services; retirement products and services; and brokerage and banking services comprising trusts, estates, loans, mortgages, and deposits. The company also provides ATM, digital covering online and mobile, and telephone banking services. JPMorgan Chase & Co. has a collaboration agreement with Chicagoland Chamber of Commerce. The company was founded in 1799 and is headquartered in New York, New York.
-
IndustryBanking/Financial Services
-
No. of Employees255,998
-
Website
-
Jobs Posted9051
