Job Description

What Site Reliability Engineering contributes to Cardinal Health

The Ecommerce Site Reliability Engineering (SRE) Team is responsible for the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of Ecommerce applications. Site Reliability Engineers (SREs) are expected to use a software development mindset to solve operational and platform challenges through automation.

* Demonstrates general understanding of hardware, software, and cloud platforms including but not limited to operating systems, databases, application servers, web servers and integration technologies.
* Plans and executes implementations that ensure success and minimize risk of system outages or other negative production impacts.
* Demonstrates conceptual knowledge of modern architecture standards and technologies.
* Demonstrates problem solving ability that allows for effective and timely resolution of system issues including but not limited to production outages.
* Analyzes production system operations using tools such as monitoring, capacity analysis and outage root cause analysis to identify and drive change that ensures continuous improvement in system stability and performance.
* Utilizes an ownership mindset when working on supported tools and applications.

Accountabilities

* Responsible for working closely with other Site Reliability Engineers, Application Development teams, internal business teams, internal shared IT teams, and external consultants to solve operations challenges through software engineering practices
* Build, maintain, administer, and continuously evolve Ecommerce capabilities using the HCL Commerce and Commerce Search platforms and supporting tools including Kubernetes, WCDL, Concourse and Spinnaker deployment pipelines
* Serve as an internal technical subject matter expert and face of the Ecommerce Site Reliability Engineering team supporting the HCL Commerce platform
* Implement and advocate security best practices across all tools, platforms, and applications
* Support operational activities, major incident responses, and troubleshoot issues relating to the HCL Commerce and Commerce search platform and environments
* Administration and support of platform setup and configuration including Commerce Administration, IBM WAS Administration, and Certificate Management
* Assist and work on other key operational objectives with other SRE Team Members and Application Development including cloud, application platforms, deployment pipelines, monitoring, alerting, reporting, and change management

Qualifications

* Strong desire to learn new technologies, solve problems through automation, and improve relentlessly
* 4 years of experience in Platform Administration, Software Development, DevSecOps, and/or Site Reliability Engineering
* 2 years of experience in administering and maintaining HCL Commerce and Commerce Search environments, preferably version 9 or newer
* Experience with Linux-based server environments
* Working experience in or strong understating of DevSecOps and Agile development processes
* Experience working with and implementing systems and cloud automation
* Familiarity with cloud environments - GCP, AWS preferred
* Bachelors Degree in related field or equivalent work experience preferred
* Strong communication skills

What is expected of you and others at this level

* Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
* May contribute to the development of policies and procedures
* Works on complex projects of large scope
* Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives.
* Completes work independently receives general guidance on new projects
* Work reviewed for purpose of meeting objectives
* May act as a mentor to less experienced colleagues
* Be a team player - across SRE, Ecommerce, and our greater IT organization
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.