Job Description

Summary

The RN Clinical Supervisor is an integral member of the multi-disciplinary team utilizing the established Cigna policies. The position requires the ability to balance clinical skills with supervisory authority and must have the ability to practice skills according to the department and professional standards. The individual must have the ability to function in an autonomous manner and collaborate with physician managers to ensure optimal delivery of patient care services in a fiscally responsible manner. The RN Clinical Supervisor supports Cigna's and nursings mission, vision, philosophy and educational efforts and provides leadership in clinical, financial, and personnel management The RN Clinical Supervisor must apply current nursing knowledge, clinical and managerial judgment, to provide for the well being of the staff, the patient, and the patients family. The RN Clinical Supervisor serves as a resource for internal and external customers by utilizing a number of resources such as established Cigna Corporate policies; protocols and guidelines to ensure delivery of high quality care within the guidelines of Cigna Medical Groups Policies and Procedures and Standard Operating Procedures (SOPs). The supervisor provides clinical leadership and expertise in a area(s) of responsibility and functions as a role model, facilitator, educator, and resource to clinical staff.

Clinical Responsibilities and Essential Functions

Oversees the operations of departments to ensure smooth and efficient patient care management and provision of quality patient care delivery. Manages departments to ensure patient and employee satisfaction while promoting safety and retention. Serves as a real time resource and assists with clinical and managerial expertise for staff and physicians for problem solving on patients, processes, and issues impacting a patients ability to maintain his or her optimal health status.. Coordinates quality initiatives and process improvements. Aligns and manages to metrics. Develops leadership skills among staff including communication, decision making, problem solving, critical thinking and employee engagement. Leads the development of staff and supports career advancement opportunities. Functions as a role model and encourages staff to participate in their own development. Facilitates regular staff meetings with focus on Triple Aim, CMG Strategic initiatives, and Drive for Five. Responsible for selection, orientation, on-boarding and retention of staff. Demonstrates leadership through coaching, performance evaluations, corrective actions, and development opportunities to create a culture of learning. Provides for operational resource management including but not limited to staffing and optimal department productivity and efficiency, supplies, and equipment. Serves as a liaison between department personnel, clinicians, center administration, and Senior Leadership. Establishes APOs for staffs which are measureable and align with CMGs and Cigna's strategic plan and initiatives. Works collaboratively with Operations and Strategic Sourcing to prepare a capital equipment budget. Analyzes FTE and budget variances. Follows up on customer complaints in a timely manner. Participates in the development and review of CMG and department policies, procedures, and SOPs as needed to promote and provide quality patient care and customer service. Responsible for tracking of staff licensure and training to comply with State regulations and HCCR guidelines. Knowledgeable about CMG education programs, clinical guidelines, facility hours, services, HCC/Urgent Care/CareToday locations, and contractual relationships. Promotes care based on evidence based guidelines. Participates in the education, role development and orientation of personnel, patients, students, families, and visitors. Promotes/supports growth of others through precepting and mentoring when appropriate. Follows OSHA guidelines for handling biological fluids and blood. Uses supplies in a fiscally responsible manner. Accountability on a 24 hour basis for routine operations and problem-solving of the departments.

21. Contributes to the organizations drive to achieve Triple Aim by improving the patients experience with care;

which improves quality and the health of CMGs population, thus reducing the cost of care for the population.

Improves customer experience and increases access by assisting with efforts such as Continuous Quality Improvement (CQI), Commitment to Service, and Patient Satisfaction

.

* NOTE: The above is not intended to describe the general content of and requirements of this position and are not intended to be and exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbents immediate supervisor.

Minimum Qualifications

RN with current Arizona license Graduate of accredited school of nursing BSN preferred Current BCLS certification 1-2 years clinical experience in acute care or ambulatory nursing experience preferred. Minimum of 3-5 years in a supervisory or managerial position in a healthcare organization. Demonstrated skills in leadership excellent verbal and written communication skills, quality improvement, team building, problem solving and change management. Basic Computer skills. Requires critical thinking, communication, influence, decision making, analytical and flexibility skills to make optimal decisions based on multiple variables and desired outcomes.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, youll enjoy meaningful career experiences that enrich peoples lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.