Job Description

Job Description

PURPOSE:

The API position assists District Asset Protection Managers with controlling loss and shrink by performing Asset Protection related activities, investigations and monitoring Asset Protection related policies and programs. Provides a safe and secure store environment for employees, customers and vendors.

DUTIES AND RESPONSIBILITIES:

* Conduct investigations at the direction and oversight of the District Asset Protection Manager (DAPM).
* Prepare and maintain proper documentation of investigations using AP's report writing standards.
* Demonstrate ability to interview individuals, collect statements, collect and review supporting documents, according to AP policies and procedures.
* Demonstrate proficiency with CCTV review, retrieval and reporting proficiency.
* Demonstrate organized and timely case completion and reporting.
* Demonstrate working partnership with LR/HR, District Managers and Operations.
* Demonstrate working partnership with law enforcement.
* Ability to travel when needed or as directed.
* Establish positive partnerships with store personnel to assist in maintaining an atmosphere of ethical behavior.
* Monitor the checkout area of the store for consumer fraud, associate dishonesty and compliance with proper cash handling and cash register policies and procedures.
* Follow up on front-end exception report transactions.
* Provide oversight throughout the store to monitor shrink control, external loss, safety and customer service.
* Apprehend shoplifters in accordance with Company policies and state and local laws while preventing injuries.
* Cooperate with and respond to requests made by police departments, courts and other law enforcement agencies as directed by asset protection management and in-house counsel. Ability to maintain records made to such requests.
* Monitor the receiving and storage areas and conducts delivery audits to detect vendor fraud, associate dishonesty and compliance with proper receiving policies and procedures.
* Assist with AP related inspections to ensure compliance with polices related to shrink control and cash handling.
* Assess physical security such as CCTV equipment, anti-theft equipment and the intrusion alarm system and change locks.
* Document all violations and communicate with Store Director and Asset Protection management.
* Communicate with and trains associates on asset protection issues.
* Participate in store Safety Committee.
* Report all incidents of unsafe store conditions and associate conduct to Store Director and Asset Protection management.
* Take immediate action to report and remedy any imminent safety hazard.
* Report any deficiencies in food safety and handling standard to Store Director, Asset Protection and Safety and Risk management. Takes immediate action to report whenever freshness or quality standards are not met.
* Monitor all Company policies and legal requirements for sales of merchandise, including but not limited to sale of tobacco and alcohol, use of WIC vouchers, associate purchases, refunds, coupons, shoplifting and asset protection.
* Prevent the sale of unsafe or out of code products.
* Responsible for performing all job duties accurately, safely with honesty and integrity.
* Represent AP in a positive and professional manner to employees, customers, vendors and the public.
* Has approximately 2 years of experience as an APS-II, or equivalent.
* Serve as a secondary AP contact person in the absence/unavailability of the DAPM, as directed and within work hours.
* * Ability to cover "on-call" responsibilities as directed and within work hours.
* Ability to understand the Anti-Money Laundering (AML) process and conduct an AML audit.
* Demonstrate a basic understanding of register functions and electronic journal.
* Demonstrate a basic understanding of store exception reports and how to request them.
* Demonstrate an understanding of the basics of the Corporate Compliance Audit, including the ability to identify and address shortcomings with store management.
* Demonstrate ability to manage travel expenses and schedules to be cost effective to the company.

PHYSICAL AND GENERAL REQUIREMENTS:

* Demonstrate a friendly, courteous and tactful demeanor and maintain composure in dealing with individuals in a confrontational and high stress environment.
* Ability to stand, sit or walk for long periods of time.
* Ability to move quickly in case of emergencies.
* Must possess good oral and written communication skills. Ability to understand and follow instructions, deal with potentially difficult situations effectively and assertively.
* Ability to work as a team player and understand and accept instructions and to communicate with co-workers and the public.
* Ability to analyze transactions recorded on cash registers and other point-of-sales equipment.
* Ability to prepare and maintain proper documentation for all interviews and investigations (case building).
* Ability to identify situations that may require immediate attention or intervention and to react according to Company policies and procedures.
* Must possess mental alertness, basic mathematics skills and weights and measures.
* Must poses basic computer knowledge to include Microsoft office and its components
* Complies with all Company policies including safety, Asset Protection, attendance, grooming standards and dress codes.
* May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is required.

WORK ENVIRONMENT:

* Exposure to outdoor and indoor environments.
* Exposure to potential hostility when in aggravated situations.

Posting closes January 5th, 2021.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.