Job Description

Job Summary: Managing and optimizing the capacity of resources within an organization. Capacity operations professionals play a crucial role in ensuring that the organization's resources, such as infrastructure, equipment and personnel, are utilized efficiently to meet demand and maximize productivity. They assess resource availability, identify bottlenecks and develop capacity plans to ensure that the organization can meet current and future demand. They collaborate with cross-functional teams to align capacity plans with business objectives and optimize resource allocation.

Essential Duties and Responsibilities:

Assign the 3rd party carrier capacity on all designated loads using CRST’s transportation management system (TMS) and other technology platforms such as load boards and digital freight matching
Proactively communicate with carriers on all loads set to ship, deliver, or in transit, and update TMS to ensure the customer service team is informed of the status of service expectations
Upon shipment delivery, ensure all accessorial charges and any additional carrier costs are documented and updated in TMS to avoid causing delays in accounting processes
Support Capacity Representative peers in assigning carrier capacity on loads outside of your region when they may be out of the office or when additional support is needed in varying circumstances
Stay informed on market trends and carrier costs through regular review of industry reports, publications, and websites
Develop and manage carrier relationships with a wide range of carrier stakeholders, from drivers and dispatchers to owners
Collaborate with customer service to ensure that you are aligned with the needs of the customer and all shipping/receiving locations, and assign appropriate capacity to meet needs

Job Requirements:

High School diploma or GED is required
Openness to learn without requiring transportation experience

Ideal Experience & Skillset:

Financially driven
Desire to succeed and win
Competitive nature and strong work ethic
Ability to thrive in a fast-paced environment
Ability to foster and manage multiple relationships with clients or accounts while maintaining a high level of professionalism
Strong attention to detail
Excellent verbal and written communication skills

Compensation: Base Salary + Commission & Bonus Incentives
A final amount is dependent on factors including prior relevant experience, demonstrated knowledge, and location

Did You Know?

CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to provide the best service to our customers and the best work environment for our employees.
We’re family-owned. We’re dedicated to building on our founder’s legacy to make CRST the transportation solution.
CRST is headquartered in Cedar Rapids, IA. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country. When we thrive, America thrives!