Desktop Support Technician
Posted on: 28 Apr 2025
PASADENA, CA
Job Description
What You Can Expect
As a Desktop Support Technician, you will be the first line of technical support for end-users, addressing hardware, software, and network issues for 300 local and remote users. Your day will start with responding to support requests, troubleshooting and resolving issues with Windows and macOS operating systems, Microsoft 365 applications, and other software. You will assist with the setup, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals. Regular maintenance and updates on desktop systems will be part of your routine to ensure optimal performance and security. You will also deploy new hardware and software, including imaging and configuring new devices. Collaboration with the Workplace Technology Manager and other IT team members will be essential to identify and implement improvements to the IT infrastructure. Your role will involve participating in team meetings and contributing to the development of IT policies and procedures.
This position will sit in Pasadena, CA and report to the Workplace Technology Manager.
What You’ll Bring
A minimum of a two (2) year degree with a focus in Information Technology, Computer Science, or a related field; equivalent practical work experience accepted in lieu of degree
A minimum of two (2) years experience in a desktop support or similar role
Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common desktop applications
Experience with software deployment and system management
Expertise in Microsoft Teams for desktop and room video conferencing and collaboration
Experience supporting remote users
Additional Details
This role is eligible for our hybrid work policy
It requires attendance at a worksite on a daily and/or rotation basis
Must be available to travel locally up to 30% of the time
Must possess a valid U.S. driver’s license/clean driving record
Must be willing and able to comply with all ENGIE ethics and safety policies
ENGIE
Houston, TX
ENGIE North America offers a range of capabilities in the United States and Canada to help customers decarbonize, decentralize, and digitalize their operations. These include comprehensive services to help customers run their facilities more efficiently and optimize energy and other resource use and expense; clean power generation; energy storage; and retail energy supply that includes renewable, demand response, and on-bill financing options. Nearly 100 percent of the company’s power generation portfolio is low carbon or renewable. In 2018, ENGIE recorded €60.6 billion in global revenues ($71.3 billion USD). More than 6,000 employees work in the region, and Houston serves as corporate headquarters. About the businesses:
Retail Electricity
ENGIE is one of the largest non-residential retail electricity suppliers in the United States and currently serves commercial, industrial, and institutional customers in 14 markets. Supplying energy to nearly 50 percent of Fortune 100 companies, ENGIE serves over 89,000 accounts, with an estimated peak load totaling nearly 13,000 MW. The company also offers electricity service to residential and small business customers in 12 U.S. markets under the brand Think Energy®.
Energy Services
Through the integrated facility management and commitment to energy performance improvement of customer facilities, ENGIE offers integrated management solutions—including on-site solar, battery and cogeneration design and installation—that enable clients to focus on their business. The company is a recognized leader in the operation and maintenance of infrastructure including airports, office buildings and industrial sites, as well as a wide range of technical infrastructure. In managing energy expenses and usage, ENGIE has identified more than $4.1 billion in savings for multi-site clients over the last three years and, in working with utilities, delivered nearly $15.4 billion in energy savings for consumers in the last 12 years.
Power Generation
In the United States and Canada, ENGIE owns and/or operates cogeneration, steam, and chilled water facilities, including more than 1,000 MW in the portfolio produced by combined heat and power (CHP) units located within commercial or industrial facilities and using waste heat from an onsite generation system to provide for heating and chilling needs. The North America renewables portfolio consists of wind, solar, and biomass/biogas assets, with a capacity of more than 1,200 MW in operation and another 2,300 MW under construction.
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IndustryEnergy/Utilities
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No. of Employees6000+
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Website
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Jobs Posted181
