Live Event Technical Coordinator
Posted on: 18 Feb 2025
Houston, TX
Job Description
What You Can Expect
As the Live Event Technical Coordinator based in Houston, TX you will ensure the seamless execution of Microsoft Teams Live events, providing top-tier support to VIP clients, and managing all technical aspects of live broadcasts. Every day, you will play a crucial role in supporting Microsoft Teams meetings and events for large groups of 100+ attendees at ENGIE North America, ensuring meticulous coordination and seamless execution. You will provide real-time technical support, swiftly resolve issues, and deliver exceptional service to guarantee a superior experience for all participants, including VIP clients.
Reporting to the Help Desk Supervisor, your duties and responsibilities encompass:
Event Coordination: Plan, schedule, and execute Microsoft Teams Live events, ensuring all technical and logistical aspects are covered
Technical Support: Provide real-time technical support during live events, troubleshooting any issues that arise to ensure a smooth experience for all participants
VIP Support: Offer dedicated support to VIP clients, ensuring their specific needs are met and providing a high level of customer service
Training and Guidance: Train presenters and organizers on the use of Microsoft Teams Live events, including best practices for delivering engaging and professional presentations
Post-Event Analysis: Collect and analyze feedback from events to identify areas for improvement and implement changes for future events
Documentation: Maintain detailed records of event setups, configurations, and any issues encountered to build a knowledge base for future reference
Carries out other duties as assigned
What You’ll Bring
Minimum of a high school diploma and two (2) years of experience servicing Microsoft Teams live events; or a technical degree or certificates in computer science and communication fields, or equivalent work experience.
Technical Expertise in Microsoft Teams, with a focus on proficiency in live event features and capabilities
Strong problem-solving skills with the ability to diagnose and resolve technical issues swiftly under pressure
Excellent communication skills, adept at explaining technical concepts to non-technical users
Proven customer service experience, particularly in supporting VIP clients or executives
Robust organizational skills, capable of managing multiple events simultaneously
Additional Details
This role is 100% onsite which may include overtime with after hours support including setup and deployment
This role requires attendance at a worksite on a daily basis
Must possess a valid U.S. driver’s license/clean driving record
Must be willing and able to comply with all ENGIE ethics and safety policies
ENGIE
Houston, TX
ENGIE North America offers a range of capabilities in the United States and Canada to help customers decarbonize, decentralize, and digitalize their operations. These include comprehensive services to help customers run their facilities more efficiently and optimize energy and other resource use and expense; clean power generation; energy storage; and retail energy supply that includes renewable, demand response, and on-bill financing options. Nearly 100 percent of the company’s power generation portfolio is low carbon or renewable. In 2018, ENGIE recorded €60.6 billion in global revenues ($71.3 billion USD). More than 6,000 employees work in the region, and Houston serves as corporate headquarters. About the businesses:
Retail Electricity
ENGIE is one of the largest non-residential retail electricity suppliers in the United States and currently serves commercial, industrial, and institutional customers in 14 markets. Supplying energy to nearly 50 percent of Fortune 100 companies, ENGIE serves over 89,000 accounts, with an estimated peak load totaling nearly 13,000 MW. The company also offers electricity service to residential and small business customers in 12 U.S. markets under the brand Think Energy®.
Energy Services
Through the integrated facility management and commitment to energy performance improvement of customer facilities, ENGIE offers integrated management solutions—including on-site solar, battery and cogeneration design and installation—that enable clients to focus on their business. The company is a recognized leader in the operation and maintenance of infrastructure including airports, office buildings and industrial sites, as well as a wide range of technical infrastructure. In managing energy expenses and usage, ENGIE has identified more than $4.1 billion in savings for multi-site clients over the last three years and, in working with utilities, delivered nearly $15.4 billion in energy savings for consumers in the last 12 years.
Power Generation
In the United States and Canada, ENGIE owns and/or operates cogeneration, steam, and chilled water facilities, including more than 1,000 MW in the portfolio produced by combined heat and power (CHP) units located within commercial or industrial facilities and using waste heat from an onsite generation system to provide for heating and chilling needs. The North America renewables portfolio consists of wind, solar, and biomass/biogas assets, with a capacity of more than 1,200 MW in operation and another 2,300 MW under construction.
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IndustryEnergy/Utilities
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No. of Employees6000+
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Website
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Jobs Posted181
