Job Description

As a member of the Information Technology team, the IT Specialist will be responsible for technical work, providing direct technical support to others using computer equipment for office applications, including desktop configurations, performing hardware and software installation and maintenance as well as adapting existing database software, spreadsheets, and other programs to best meet end user needs.

Incumbents in this classification install and configure equipment and software, perform routine maintenance on the equipment, and troubleshoot problems to help resolve hardware/software issues.

The Role:

Your work will include, but not be limited to:

Serving as the System Administrator in the absence of the IT Manager
Responding to employee questions in person and via phone on all company supported applications
Determining source of computer problems (hardware, software, user access, etc.)
Serving as liaison between staff and the technology department to resolve issues
Managing backup, security, and user help systems
Consulting with users to assess computing needs and system requirements
Testing programs or databases, correct errors and make necessary modifications
Planning, coordinating, and implementing security measures to safeguard information in computer files against accidental or unauthorized damage, modification, or disclosure
Installing and testing new products and improvements to computer systems, such as the installation of new databases
Training users and answering questions
Establishing and calculating optimum values for database parameters, using manuals and calculator
Specifying users and user access levels for each segment of database
Developing data models describing data elements and how they are used, following procedures, and using pen, templates, or computer software
Developing methods for integrating various products so they work properly together, such as customizing commercial databases to fit specific needs
Providing staff and users with assistance solving computer related problems, such as malfunctions and program problems
Testing, maintaining, and monitoring computer programs and systems, including coordinating the installation of computer programs and systems
Coordinating and linking the computer systems within an organization to increase compatibility and so information can be shared
Expanding or modifying system, as required, to serve new purposes or improve workflow
Determining computer software or hardware needed to set up or alter system
Diagnosing hardware and software problems and replacing defective components
Performing data backups and disaster recovery operations
Maintaining and administering computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations
Planning, coordinating, and implementing network security measures to protect data, software, and hardware
Monitoring the performance of computer systems and networks and coordinating computer network access and use
Performing routine network startup and shutdown procedures and maintaining control records
Designing, configuring, and testing computer hardware, networking software and operating system software
Recommending changes to improve systems and network configurations and determining hardware or software requirements related to such changes
Conferring with network users about how to solve existing system problems
Monitoring network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future
Evaluating and resolving user problems; identifying and obtaining appropriate resources for the resolution of complex problems; correcting routine problems by making minor repairs to computer equipment and/or entering specialized commands or data into systems; contacting appropriate resources for additional assistance
Instructing computer system users in the use of computer equipment and of computer applications; answering questions and assisting in resolving problems regarding the methods and procedures for using computer applications
Coordinating installation of new hardware/software; installs, tests, and monitoring the operation of computer hardware and software; configuring hardware and software to meet departments’ needs
Administering LANs/WANs; establishing procedures to back up data stored in computers and maintaining efficient operation of LANs/WANs; may serve as department computer access security officer
Providing server support and maintenance; using various utilities to trouble-shoot, repairing, and checking configuration of servers
Adapting existing database software, spreadsheets, and other programs to best meet departmental or end user needs
Maintaining various records and documentation for department computer systems; may write straightforward report generation programs or other simple computer code

Advantages of working at Lear in the Functional Group:

Personal Growth Opportunities
Advancement Opportunities
Teamwork

Your Qualifications:

AS degree in Information Systems or any related field
Minimum of 2 years IT experience in a manufacturing environment

KNOWLEDGE, SKILLS, and ABILITIES:

Knowledge of the functions and operations of computers, commercial computer software including database software, and of local area networks (LANs), including hardware/software installation
Knowledge of Web site layout, composition, design, and management
Knowledge of Web site authoring software, methods for creating dynamic content, and graphics applications commonly used in Web site development
Knowledge of the general principles of office automation, and computer systems analysis
Knowledge of a variety of hardware, operating systems, and related software used by the hiring department
Knowledge of Microsoft Sever 2003 in the Active Directory environment
Knowledge of operating systems such as Microsoft XP, AS400, and Learpics
Knowledge of software such as Microsoft Office 2003
Knowledge of cabling and network hardware (switches, punch down panes)
Knowledge of telephone systems (Wiring and troubleshooting)
Knowledge of office equipment to include printers, copiers, and fax machines
Ability to analyze and resolve user needs and problems; interpret and apply information from technical manuals
Ability to communicate on technical issues with individuals with varying degrees of computer familiarity
Ability to instruct others in the use of computerized information systems; adapt existing database software, spreadsheets, and other programs to best meet departmental or end user needs
Ability to create and update websites to meet departmental needs
Ability to establish and maintain effective working relationships with department staff and employees

PHYSICAL ABILITIES:

Physical Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble exceedingly small objects
Physical Ability to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movements
Physical Ability to lift, carry, push, and/or pull light to moderate amounts of weight
Physical Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard

SPECIAL REQUIREMENTS:

Must be willing to work extended periods of time or varying shift hours
Must be JLG certified