Job Description

Job Description

Are you curious, motivated, and forward-thinking? At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

What You Will Be Doing u00A0

Youu2019ll be providing excellent customer service via telephone and virtual chat solutions. You will handle customer inquiries and resolve simple and basic support issues such as password resets, account maintenance, light trouble-shooting and mobile banking/online website support services. It will be important that you ensure that service expectations are met and that youu2019re able to establish a professional rapport with each client. Other duties and responsibilities will be assigned as needed.

u2022 Follow up on escalated issues with coaching to learn appropriate solutions

u2022 Track and document inbound support request

u2022u00A0Troubleshoot customer problems and determine how to resolve those problems

u2022 Taking inbound calls in a high-volume call center and other duties as assigned

What you bring

u2022 Excellent verbal and written communications skills

u2022 High school diploma or GED required

u2022u00A0The ability to work independently and in a team environment

u2022u00A0Intermediate computer navigation and operation skills

Added bonus if you have

u2022 1 year of banking experience

u2022u00A01 year experience working in a high-volume call center

u2022 Excellent customer service skills that build high levels of customer satisfactionu00A0

What we offer you

u2022A competitive salary with attractive benefits including private medical and dental coverage insurance

u2022A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

u2022A modern work environment and a dedicated and motivated team

u2022A broad range of professional education and personal development opportunities

u2022A work environment built on collaboration and respect

.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

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Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

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Full time Type Of Hire . Experienced (relevant combo of work and education) Education Desired . General Equivalency Diploma Travel Percentage . 0%. Job Description. Job Description. Are you curious, motivated, and forward-thinking? At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the Team. Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world. What You Will Be Doing . Youu2019ll be providing excellent customer service via telephone and virtual chat solutions. You will handle customer inquiries and resolve simple and basic support issues such as password resets, account maintenance, light trouble-shooting and mobile banking/online website support services. It will be important that you ensure that service expectations are met and that youu2019re able to establish a professional rapport with each client. Other duties and responsibilities will be assigned as needed. Follow up on escalated issues with coaching to learn appropriate solutions. Track and document inbound support request. Troubleshoot customer problems and determine how to resolve those problems. Taking inbound calls in a high-volume call center and other duties as assigned. What you bring. Excellent verbal and written communications skills. High school diploma or GED required. The ability to work independently and in a team environment. Intermediate computer navigation and operation skills. Added bonus if you have. 1 year of banking experience. 1 year experience working in a high-volume call center. Excellent customer service skills that build high levels of customer satisfaction . What we offer you. A competitive salary with attractive benefits including private medical and dental coverage insurance. A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities. A modern work environment and a dedicated and motivated team. A broad range of professional education and personal development opportunities. A work environment built on collaboration and respect. Privacy Statement. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement. FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here. For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model. Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. 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Excellent verbal and written communications skills. High school diploma or GED required. The ability to work independently and in a team environment. Intermediate computer navigation and operation skills. 1 year of banking experience. 1 year experience working in a high-volume call center. Excellent customer service skills that build high levels of customer satisfaction . A modern work environment and a dedicated and motivated team. The EEO is the Law poster is available here supplement document available here. Sourcing Model. },ml_Description:General Equivalency Diploma Travel Percentage . Are you curious, motivated, and forward-thinking? At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services. Youu2019ll be providing excellent customer service via telephone and virtual chat solutions. You will handle customer inquiries and resolve simple and basic support issues such as password resets, account maintenance, light trouble-shooting and mobile banking/online website support services. It will be important that you ensure that service expectations are met and that youu2019re able to establish a professional rapport with each client. Other duties and responsibilities will be assigned as needed. Follow up on escalated issues with coaching to learn appropriate solutions. Track and document inbound support request. Troubleshoot customer problems and determine how to resolve those problems. Taking inbound calls in a high-volume call center and other duties as assigned. Excellent verbal and written communications skills. High school diploma or GED required. The ability to work independently and in a team environment. Intermediate computer navigation and operation skills. 1 year of banking experience. 1 year experience working in a high-volume call center. 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Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%