Job Description

The Role at a Glance

We are excited to be hiring a Business Continuous Improvement Consultant in our Workplace Solutions (WPS) Continuous Improvement team. We are on an exciting journey to transforming our WPS Group Protection and Retirement Plan Services businesses through continuous improvement processes. You will have the opportunity to lead complex programs/initiatives in our Group Protection and Retirement Plan Service business areas following the DMAIC process. These transformational changes may include improving manual processes, implementing robotics, technology upgrades, or introducing other new opportunities. The team you will be afforded to work on is an experienced and dynamic team! Lincoln’s business teams are evolving and embracing transformation across the board, and you will help create the roadmap for what solutions are put into place for years to come.

What you'll be doing

Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with senior management to incorporate new trends and developments in current and future solutions
Identifies and directs the implementation of process improvements that significantly improve quality across the team, department and/or business unit
Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives 
Provides subject matter expertise to team members and applicable internal/external stakeholders on complex assignments/projects 
Provides direction on complex assignments, projects, and/or initiatives to build and enhance the capability of assigned area(s)
Serves as a subject matter expert and consults with management to understand the complex business needs and desired outcomes of programs and the individual project workstreams
Leads and directs program meetings with stakeholders from multiple work streams to map current and future state processes, define program scope, determine complex plans, execute agreed deliverables, and evaluate outcomes 
Manages expectations of various internal/external stakeholders and provides regular status updates
Serves as a liaison across departments/teams to coordinate delivery of projects and ensure alignment of efforts with other organizational initiatives, including system releases and upgrades

What we’re looking for

Must haves:

3-5+ Years experience in insurance industry and/or continuous improvement that directly aligns with the specific responsibilities for this position
4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
Strong presentation skills with demonstrated ability to influence at all levels of management through clear, informed, and logical discussions/presentations
Demonstrates ability to communicate knowledgeably and credibly with senior management and internal constituents
Ability to think critically, analyze complex information and to evaluate the implications of a course of action or solution
Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form
Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists

Nice-to-haves:

Green belt or Black belt
Change leadership, value stream mapping and workflow

#LI-Remote

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

What’s in it for you:

Clearly defined career tracks and levels to help you successfully manage your career

Leadership development and virtual training opportunities

PTO/parental leave

Competitive 401K and employee benefits

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

Effective productivity/technology tools and training