Renewals Specialist
Posted on: 12 Apr 2024
Irvine, CA
Job Description
Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR, Lever and Jobvite technologies, and NXTThing RPO services, Employ serves more than 21,000 customers across all industries. For more information, visitus atwww.employinc.com.
We are looking for a motivated individual with renewal or sales experience, striving to grow within an organization. As the Renewal Specialist, youll be responsible for managing a book of renewals while working in close partnership with Sales and Customer Success teams to maximize retention, minimize churn risk and drive growth. We are seeking an energetic, detailed, and articulate team player who is excited to impact overall retention. You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time renewals while maintaining an accurate forecast.
What youll be doing:
Manage a book of customer renewals with goal of increasing retention rates and identifying growth.
Drive and lead the renewals process in collaboration with Sales andCSM. Accountability for increasing retention, mitigating churn risk, updating terms, annual price upliftand multi-year contracts.
Proactively engage with decision-makers to identify needs and overcome obstacles, ensuring timely commitments.
Achieve or exceed quarterly revenue goals, tied to retention, growth, and term extension of existing customer contracts.
Analyze customer data to maintain and report an accurate forecast of renewals.
Negotiate and execute renewal contracts that align to customer goals.
Clearly communicate risks and collaborate with the CSM team to develop resolution strategies.
Champion the renewal sales cycle, from developing a strategy to building relationships with key stakeholders to negotiation and contracting.
What youll bring:
Experience in Renewals, Customer Success, Account Management, Sales or other applicable customer facing role
Proven negotiation skills
Ability to multi-task and work effectively under pressure
Exceptional collaboration skills, building credibility internally and with customers
Strong organizational skills with the ability to handle various tasks; attention to detail in a fast paced, high volume environment
Proven time management skills in a dynamic sales environment
Strong presentation, meeting facilitation, and written/verbal communication skills
Enthusiasm, a strong work ethic, and a relentlessly positive attitude
Software/SaaS experience preferred
Salesforce experience preferred
Ingram Micro
Irvine, CA
Ingram Micro Inc. distributes information technology (IT) products; and provides supply chain and mobile device lifecycle services worldwide. The company offers IT peripherals, such as printers and scanners; digital signage products; CE products; AIDC/POS products; physical security products; components; and supplies and accessories. It also provides systems, including rack servers, tower and blade servers, desktops, portable personal computers, and tablets; and software products comprising business application, operating system, entertainment, security, storage, and virtualization software products, as well as middleware and developer software tools.
In addition, the company offers networking hardware, such as switches, hubs, routers, wireless local area networks, wireless wide area networks, network interface cards, cellular data cards, network-attached storage, and storage area networks; communication products that consist of voice over Internet protocol, communications, modems, phone systems, and video/audio conferencing; and network security hardware, including firewalls, virtual private networks, intrusion detection, and authentication devices and appliances.
Further, it provides mobile handsets, tablets, navigation devices, aircards, SIM cards, flash memory, and other mobile companion products; multi-vendor solutions; integration, marketing, financing, training and enablement, technical support, and inventory management services; and electronic commerce tools. The company sells its products to resellers of IT products and services through sales representatives. It has a strategic alliance with Microsoft Corp. to build, scale, and monetize cloud and digital services with the CloudBlue platform. Ingram Micro Inc. was founded in 1979 and is headquartered in Irvine, California. Ingram Micro Inc. is a subsidiary of Tianjin Tianhai Investment Co., Ltd.
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IndustryInformation Technology
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No. of Employees33,000
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Website
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Jobs Posted709
