Job Description

JOB SUMMARY

Responsible for leading a geographic district of H&R Block retail tax offices.   Recruits and hires seasonal district associates, providing coaching, development, and performance management to direct reports.  Manages office leaders and holds them accountable for coaching, development, and performance management of office associates.  The District Supervisor provides the leadership and direction to instill a client-focused culture throughout the district, resulting in increased client retention and client satisfaction. Responsible for accelerating business growth through implementation of business plan, marketing, and identification of growth opportunities.  Effectively manages labor to ensure maximum productivity and profitability.

JOB DUTIES

Recruit, interview, and hire seasonal tax office associates.  Support Office Leaders in hiring of office-level associates.
Coach and elevate performance of associates through goal-setting, coaching, and providing timely feedback.  Support Office Leaders in end-to-end performance management of office-level associates.  Responsible for triggering corrective action processes, as necessary, for direct reports.
Responsible for providing associate development opportunities, building a culture of recognition and focusing on associate retention, resulting in a high-performing, energized, and collaborative district team.
Champion client experience by ensuring every office associate is focused on easing the client’s tax-related stress by providing a welcoming and personalized service.  Seek and utilize client feedback to drive decisions and prioritize client-focused change.  Promote the H&R Block brand within community, to clients, and to associates.
Implement business plan and identify district growth opportunities. Exceed business results and rapidly gain market share by implementing a district-level market plan.  Hold Office Leaders and associates accountable for business growth at office and individual levels. Utilize business data to make decisions to drive business results.
Develop, implement and monitor strategy to increase client satisfaction and client retention within district.
Manage staffing, labor, and compliance.

JOB REQUIREMENTS

Bachelor’s degree in Business or other related field or an equivalent combination of education and experience.
Six to eight years of business experience to include strategic development, budgeting and people management
Effective management of field personnel to include a working knowledge of  organizational planning techniques including the development of goals and objectives, staffing, and work standards
Strong customer relationship skills with the desire and proven ability to work in a diverse work setting
Demonstrated effective interpersonal, communication and facilitation skills that apply to all levels of the organization
Ability to plan and coordinate multiple projects and work initiatives while meeting deadlines
Proven analytical and problem solving skills
Willingness to work irregular schedules

        Technical skills

Understanding and previous use of a Windows-based computer system.
Proficiency in MS Word, Excel, and PowerPoint
Ability to navigate on the Internet

       Management

Three to five years management experience

What you'll bring to the team...

Education:

Associate’s degree in a related field or the equivalent through a combination of education and related work experience.

Work Experience:

5 years Minimum related work experience
Understanding and previous use of a Windows-based computer system.
Demonstrated analytical and problem solving skills
Ability to plan and coordinate multiple projects and work initiatives at the same time.
Effective oral, written and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills.
Strong customer relationship skills with the desire and proven ability to work in a diverse work setting.
Effective management of field personnel to include a working knowledge of organizational planning techniques including the development of goals and objectives, staffing, and work standards.