Job Description

Job Summary:

The Workforce Technology team leads the planning, selection, implementation, and sustainment of technologies supporting seamless and unique experiences for the global talent of The Walt Disney Company.

The Workforce Technology team is looking for a Senior Analyst to provide support across a broad portfolio of HR platforms. In this role the Senior Analyst will support release cycles for our systems, including reviewing, testing and deploying functional release items as well as Support, Consultation, and Subject Matter Expertise.
Serves as a senior subject matter expert associated with content, processes and procedures, provide project management support for system enhancements, including configuration, conducting end to end testing of enhancements and supporting implementation. You will collaborate with functional and technical partners to coordinate the application of upgrades or fixes to issues. You will support the issue resolution process by monitoring a ticket queue, researching and analyzing, resolving and responding to users in a timely manner. This role requires you to coordinate with multiple functional areas to ensure site requests are compliant with the requirements and guidelines for each of those functional areas.

Responsibilities:

* Conduct end-to-end testing of system enhancements and support its implementation to make sure that the delivered enhancement has met all requirements, works on highly complex tasks where analysis of situations or data requires an in-depth evaluation of variable factors
* Collaborate with functional and technical partners to coordinate application of upgrades or fixes
* Support issue resolution process, includes monitoring ticket queue, researching/analyzing, resolving and responding to users in a timely manner
* Provide guidance and functional support to business partners.
* Conduct troubleshooting to validate system issues and bug resolutions
* Assist with system documentation in appropriate repositories, including managing version control
* Partner closely with stakeholders for alignment and coordination
* A balance of the competing priorities of each of the Business Segments
* Oversee and audit UAT process, ensuring accurate resolution of defects, a timely completion of Testing, and proper handling of data
* Sets and delivers on commitments. Exercises considerable latitude determining objectives of assignment.
* Consistently exercises discretionary work/judgment in matters of significance.
* Work is performed without appreciable direction and work is reviewed from a relatively long-term perspective, for desired results.
* Collaborate on end to end processes in the areas of Workday HCM, Compensation, Recruiting, Talent, Absence, Security and Reporting
* Configure HCM business processes and security for complex business scenarios
* Positive attitude and the ability to be proactive, resourceful, and flexible
* Excellent organizational skills with the ability to work on multiple projects simultaneously
* Demonstrated problem solving experience
* Ability to maintain confidentiality and interface with employees at all levels of the organization
* Demonstrated ability to prioritize tasks, meet deadlines, and change course of action quickly
* Detail oriented and excellent follow-through skills
* Excellent written and verbal communication and presentation skills; as well as, technical writing skills
* Excellent interpersonal skills, including customer service skills and demonstrated ability to build partnerships and collaborate
* Working knowledge of all HR disciplines

Basic Qualifications:

* Extensive Workday experience
* Ability to investigate, analyze and solve complex problems/issues
* Ability to work in a fast-paced, integrated team environment with frequently changing priorities
* Strong verbal and written communication skills
* Ability to follow tasks through to completion and keep team informed on progress
* Strong experience working on teams or other collaborative groups
* Perform other Workday functional activities such as building calculated fields, report configuration, EIBs and system audits
* Advanced Consulting experience
* Functions in a project leadership role to guides the successful completion of major development or implementation projects
* Workday HCM Certified