Job Description

Overview

If you want an exciting job with one of the largest off-price retailers in the nation, join Burlington Stores, Inc. team as a Vendor Relations Manager!

Position Summary: The primary responsibility of the Vendor Relations & Operations Manager is to develop and coach staff through initial on-boarding, with open communication, continual training, and development opportunities. Develops and maintains employee and team morale. This person will lead the Merchant Vendor Operations and Vendor Relations teams and will act as the single point of contact between the vendor and Burlington.
Duties and Responsibilities :

Vendor Support

Determine improvement and optimization areas and design action plans based on the vendors needs

Ensure fluent communication between team, vendors, and Buyers

Coaching team to act as the escalation point for all Vendor concerns while working with them to problem solve and mediate through challenges and opportunities as they arise

Respond to vendor related questions or issues for quick resolution

Coordinate and lead business reviews with vendors

Leads team to research and dive into data to report on key vendor metrics and present findings to the Merchants, Vendor and/or team leadership

Leads conversations with our vendors while building relationships and developing ideas for improvement

Provides comprehensive analysis on supplier’s performance to identify trends and actionable insights

Conducts and manages vendor review meetings. Prepares agenda items, sends all material, shares results, and facilitates meeting. Collaborates with vendors to create action plans and while holding them accountable while shipping future deliveries

Meetings will be virtual, in person, trade shows, LA or NY market or various industry events

Communicate and maintain vendor scorecards and manage vendor relationships towards achieving top level performance

Responsible for maintaining and updating all policies, standards and procedures found within our vendor manual.

You will define, analyze, and assess key performance metrics to ensure vendors are meeting our expectations.

Team Support

Bringing the teams together to build and enhance our current onboarding program to be best of class support to our vendors

Communicate clear instructions to team members

Managing small project teams to develop, execute and complete assignments

Organizing team roles and evaluating employee performance

Driving compliance and deduction resolution reviews with the team

Documenting operational tasks and reporting to upper-level management

Administer and performing employee mid-year and annual reviews and while providing continuous support through real time coaching throughout the year

Continue to develop and improve with new employee onboarding and training program

Manage the flow of day-to-day operations

Update and create team’s SOPs as needed

Create and distribute reports to update the company on the team’s progress

Education and Qualifications:

Bachelor’s degree

General Retail Merchandising and/or Supply Chain knowledge required

Excellent interpersonal skills

Minimum 5 years managing area in Logistics, Supply Chain or Retail Operations

Must be able to work independently as well as collaborate with a team

Excellent communication skills both verbal and written

Strong analytical and conceptual ability

Strategic and critical thinking

Ability to operate effectively in a fast-paced work environment and adapt to an ever-changing environment

Excellent computer skills and proficient in MS Office Suite