Job Description

Department Summary

DISH is transforming the future of connectivity. We’re doing it by building the country’s first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it’s a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.

Job Duties and Responsibilities

Dish Wireless is seeking a Senior Engineer of Vendor Management to join our NOC team in Littleton, CO. We are seeking individuals experienced in managing vendors from an incident management perspective.  This person will resolve and escalate problems and bugs with the vendors and help to streamline processes. 

Day-to-day job responsibilities: 

Manage and escalate incidents with external vendor relations within the Wireless 5G Operations teams
Perform as functional bridge amongst external vendors as well as internal stakeholders
Coordinate all vendor incident management tasks inclusive of working with external vendors and internal employees
Ensure enterprise-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished
Help and coordinate vendor processes for change management
Ensure to track, measure, report and evaluate vendor performance in accordance with established SLAs
Troubleshoot all vendor problems and prioritize and escalate as needed
Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions
Identify and implement continuously enhance efficiencies associated with vendor management 
Participate to formulate workflow processes, methods and policies for vendor interactions
Prepare processes for as well as manage analysis, selection and transition of new vendors
Monitor contractual agreements for all vendors.
Prepare KPIs for vendor performance and incident mgmt.

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Skills, Experience and Requirements

The ideal Senior Engineer of Vendor Management will have:

Bachelor's Degree or the equivalent work experience and/or military experience.
5+ years previous experience in a Vendor Management role
3+ years’ experience in a NOC, highly desired 
Experience leading the management of vendor initiatives with a focus on bug and defect mgmt.
Ability to collaborate with different types of vendors
Ability to work across geographies and regulatory environments
Ability to work independently and make sound decisions
Well-developed interpersonal skills and excellent communication skills, both oral and written
Excellent analytical skills
Proven success in performance analysis and vendor contract/SLA management
Able to identify, analyze and resolve problems
Strong quantitative analysis skills (with advanced Excel/Google Sheets skills) and use of data to make decisions and to influence others
Willing and eager to roll up your sleeves and get to know the business at the lowest level of detail
Experience performance managing, coaching, and improving the metrics of external-facing service teams
Understanding of regulatory compliance standards in telecom
Experience working with ServiceNow a plus
Team player with the ability to also work independently with minimum direction
Previous experience hosting Vendor QBRs (Quarterly Business Reviews)