Job Description

Do you know how to identify, evaluate, and enhance existing network technologies? How about working for a global fintech company in the advanced team and be an expert of products that make a difference? Join Western Union as a Senior Network Engineer, Genesys.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

You must have experience to plan, design, document, and engineer Genesys solutions for projects. Also, you will identify and evaluate new technology for updating equipment, adding capabilities and enhancing existing systems. You will recommend optimal enterprise communications systems solutions to meet business needs.  You will perform on-call support and work with Genesys tickets.

To perform this role you need 8+years of experience in designing or administrating and routing call center environments with demonstrated in-depth Genesys mastery. You will have 5+ years of experience in Genesys SIP trunking with carriers and between voice applications.  You will have 3+ years of experience in Genesys reporting experience, Informart, GCXI or Interactive Insights and Pulse.  You will have Genesys Engage Cloud Subject Matter Expert experience. You’ll have extensive knowledge of call center environments and routing with specific knowledge and experience with Genesys call center applications and routing.  You will need a strong background in Call Center Engineering and Architecture.  You will have experience with global voice/ call center platform design and administration.  Oracle SBC design and configuration is a plus. 

Join us, and let's connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.