Job Description

Overview

About Us

Dominican Hospital (a member of Dignity Health) is a 222-bed facility that offers a wide range of services to residents of California’s Central Coast. With 24/7 emergency care, comprehensive care in cardiac, orthopedics, oncology, women’s and children’s services, we continue to lead the region in medical innovation and excellence in healthcare. 

Comprehensive Care

Dominican offers emergency services and is a Certified Stroke Center and Chest Pain Center. Dominican’s services include the only comprehensive Cancer Center in Santa Cruz County, a Total Joint Replacement program, and advanced neurological and endoscopic services. Dominican regularly receives ‘A’ grades for hospital safety from Leapfrog Group, and has received national recognition for superior patient safety, cardiac care, and stroke treatment from Healthgrades, a leading provider of comprehensive information about physicians and hospitals.

As Santa Cruz County’s heart attack (STEMI) receiving center, Dominican Hospital provides cutting edge cardiac care. The hospital’s heart attack treatment times consistently beat the national average, and the hospital offers two cardiac catheterization labs available 24 hours a day, 7 days a week. Groundbreaking cardiac procedures at Dominican include the Transcatheter Aortic Valve Replacement (TAVR) procedure, which allows for heart valve replacement without opening a patient’s chest.

Dominican Hospital has forged significant partnerships with area hospitals to bring exceptional care to Santa Cruz County. The hospital offers a level III Neonatal Intensive Care Unit (NICU) through a partnership with Lucile Packard Children’s Hospital Stanford. Neurosurgery at Dominican is also offered through a partnership with Stanford Health Care.

In The Community

Beyond care inside the hospital, Dominican is dedicated to the health and wellness of the Santa Cruz community.

Community programs include a Mobile Wellness Clinic, a tattoo removal program, and support groups for patients and new mothers. In addition, and in accordance with our mission, Dominican Hospital supports programs for the underserved in our community, including children and adults, students, seniors, and the homeless population. Dominican also has received several awards for environmental excellence.

Responsibilities

The Care Coordinator is responsible for assessing, planning, facilitating and advocating for options and services through
a continuum of care from point of contact through discharge on assigned patients.The Care Coordinator performs this
role in such a manner as to meet the individuals health needs while promoting quality and cost effective outcomes. The
positions emphasis will be on care coordination, communication and collaboration with nursing, physicians,
departments within the medical center, insurers and post acute service providers to pace the care toward optimal
outcomes within the appropriate level of care.

The Care Coordinator will advocate for the patient and family by identifying and valuing patient choice, spiritual needs, cultural, language and socioeconomic barreris to care transitions.  In addition, the Care Coordinator will protect confidentiality while striving to achieve high levels of patient satisfaction.  The Care Coordinator consistently conducts the utilization review process and the discharge planning process as
required by hospital policies, standards of practice and Federal and State regulations.

Qualifications

Minimum Required:

Minimum of 3 years nursing experience in an acute hospital setting
Masters degree in nursing with a concentration in Case Management may serve as a substitute for the experience requirement
Excellent customer service and presentation skills are a must
Strong interpersonal and written communication skills are essential
Demonstrated ability to apply analytical and problem solving skills
Demonstrated ability to manage multiple tasks or projects effectively
Ability to work independently as needed with a high degree of detail orientation
Ability to work efficiently in a fast-paced environment with changing priorities

Preferred/Desired:

Prior Care Coordination experience in a clinical or insurance setting
Bachelors degree or equivalent experience
CM certification