Client Engagement Manager
Posted on: 4 Feb 2022
Boca Raton, FL
Job Description
Overview
Responsibilities
At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Client Engagement Manager is responsible for customer satisfaction, community outreach, and in-store events for small and medium businesses.; Will partner with the management team in driving a memorable client/customer experience through leadership, communication, community outreach, and passion for the brand. S/he will provide guidance and direction to store associates, including Print Services associates, and will facilitate ongoing training on the business model and the importance of offering our client/customer a holistic service offering. The person in this position will coach and train associates to properly assess client/customer needs to ensure satisfaction in every interaction.; This person will work closely with the management team to build a client/customer centric culture in the store and motivate and inspire associates to build strong relationships to increase customer retention. The Client Engagement Manager will proactively engage with clients/customers to exceed their needs, ensure a positive experience and work to generate revenue by driving a sales culture.; Builds ongoing client/customer relationships and become a trusted advisor by utilizing advanced selling skills and knowledge.; Is a Change Champion supporting and implementing change.
The Client Engagement Manager, will also be a ‘Key Carrier’, and will be considered the Leader on Duty. Is responsible for Customer Satisfaction (CSAT) and related results, such as Net Promoter Score (NPS).
Qualifications
High School diploma or equivalent, Bachelor's;degree preferred
Business, Marketing, Retail Management, or another related field preferred
Minimum 2 years of experience in related field
Office Depot, Inc.
Boca Raton, FL
Office Depot, Inc. provides business services and supplies, products, and technology solutions. The company operates in three divisions: Business Solutions, Retail, and CompuCom. The Business Solutions division offers office supply products and services through sales forces, catalogs, and telesales, as well as through Internet Websites in the United States, Puerto Rico, U.S. Virgin Islands, and Canada. The Retail division operates a chain of retail stores, which offer office supplies; technology products and solutions; business machines and related supplies; print, cleaning, breakroom, and facilities products; and furniture in the United States, Puerto Rico, and the U.S. Virgin Islands. Its stores also provide printing, reproduction, mailing, and shipping services. As of April 4, 2019, this division operated 1,350 office supply stores. The CompuCom division sells information technology (IT) outsourcing services and products in the United States, Canada, and Costa Rica.
It offers a range of solutions, including end user computing support, managed IT services, data center monitoring and management, service desk, network infrastructure, IT workforce solutions, mobile device management, and cloud services. The company offers its products under various labels, including Office Depot, OfficeMax, Foray, Ativa, TUL, Realspace, WorkPro, Brenton Studio, Highmark, and Grand & Toy. Office Depot, Inc. was founded in 1986 and is headquartered in Boca Raton, Florida.
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IndustryBusiness Services
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No. of Employees44, 000
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Website
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Jobs Posted3269
