Job Description

POSITION SUMMARY:

The primary responsibility of the Assistant General Manager – TAP is to assist the general manager with managing the restaurant’s overall operations, supervises assistant manager team and service staff, ensure that necessary training is conducted and that the best service is provided to the guests and patrons. All duties are to be performed in accordance with departmental and property policies, practices and procedures.

POSITION RESPONSIBILITIES/DUTIES:

Assist in overseeing the daily restaurant operations to ensure overall guest experience meets and exceeds expectations
Assist the general manager with Human Resources responsibilities for to include: creating a work environment that promotes teamwork, facilitating performance feedback, recognition, mutual respect and employee satisfaction; quality hiring decisions, implementing training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements
Assist in managing and monitoring fiscal budget, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability for the company as well as P & L
Ensure adequate staffing levels are maintained and control budgeted labor cost
Constantly monitor service levels on the dining room floor and adjust staffing and coach/discipline to correct service gaps as needed.
Oversee Food Line Check to constantly ensure all ticket times meet property established standards.
Ensure guest satisfaction by approaching every table and making sure the guest’s dining expectations have been achieved.
Review and approve orders for products and supplies for the restaurant.
Develop and conduct daily shift meetings regular staff training meetings.
Ensure all team members are trained and meet established department expectations regarding steps of service, sequence of service and hold them accountable to the standards.
Ensure daily operational tasks are performed and completed.
Ensure that all departmental and company policies, and necessary sanitation methods to ensure food safety standards are followed by team members
Ensure necessary tools are provided to staff.
Other job-related duties as requested

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.  It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

SUPERVISORY RESPONSIBILITIES:

Assistant Restaurant Manager(s)
Service staff

EDUCATION and/or EXPERIENCE:

Required: 

Bachelor’s Degree in Business Management, Hospitality, or related field or equivalent work experience.
At least five (5) years of management experience in a high-volume restaurant, preferably in a casino environment that includes at least three (3) years of experience in the food industry and previous experience in scheduling and staffing
Effectively communicate in English, in both written and oral forms

Preferred:

Bilingual, English as the primary or secondary language
Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS:

Gaming License
Proof of eligibility to work in the United States

COMPETENCIES & WORKING CONDITIONS

KNOWLEDGE/SKILLS/ABILITIES:

Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Excellent customer service skills.
Interpersonal skills to effectively communicate with all business contacts.
Ability to effectively communicate in English, in both oral and written forms.

WORK SCHEDULE/HOURS:

Regular scheduled hours:  Work Days:  Varies
Other – Must be flexible if needed for occasional work outside of normal business hours.