Rocky Mount Engine Plant- IT Customer Support Technician II
Posted on: 25 Jan 2022
Rocky Mount, NC
Job Description
We are looking for a talented IT Customer Support Tech to join our team at our Rocky Mount Engine Plant.
In this role, you will make an impact in the following ways:
Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under moderate supervision.
Must work collaboratively with others.
Performs IT production support for assigned area(s) according to documented processes.
Diagnose and problem solve issues with IT hardware or software components with direction.
May require ability to install, configure, or disposition IT hardware and/or application issues.
Troubleshoots assigned issues per department standards and escalates if unable to resolve.
Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.
Provides one-on-one training for less experienced associates on IT support processes and tools.
Assists with additional IT responsibilities as assigned.
Is familiar with SLA / Operational Level Agreements between other IT Services Provided.
To be successful in this role you will need the following:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Relevant industry training, certification or equivalent experience preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins Inc.
Columbus, IN
Cummins Inc. designs, manufactures, distributes, and services diesel and natural gas engines, and powertrain-related component products worldwide. It operates in five segments: Engine, Distribution, Components, Power Systems, and Electrified Power. The Engine segment manufactures and markets a range of diesel and natural gas powered engines under the Cummins and other customer brands for the heavy-and medium-duty truck, bus, recreational vehicle, light-duty automotive, construction, mining, marine, rail, oil and gas, defense, and agricultural markets. It also offers new parts and services, as well as remanufactured parts and engines.
The Distribution segment distributes parts, engines, and power generation products; and provides service solutions, such as maintenance contracts, engineering services, and integrated products. The Components segment offers emission solutions; and turbochargers for light-duty, mid-range, heavy-duty, and high-horsepower diesel markets. It also provides air and fuel filters, fuel water separators, lube and hydraulic filters, coolants, fuel additives, and other filtration systems; and fuel systems for heavy-duty on-highway diesel engine applications, as well as remanufactures fuel systems.
The Power Systems segment offers back-up and prime power generators, controls, paralleling systems, and transfer switches, as well as A/C generator/alternator products under the Stamford, AVK, and Markon brands. The Electrified Power segment provides electric and hybrid powertrain systems; and battery modules, packs, and systems for commercial, industrial, and material handling applications. The company sells its products to original equipment manufacturers, dealers/distributors, and end users. The company was formerly known as Cummins Engine Company and changed its name to Cummins Inc. in 2001. Cummins Inc. was founded in 1919 and is headquartered in Columbus, Indiana.
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IndustryManufacturing
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No. of Employees62, 610
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Website
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Jobs Posted695
