ACDelco Customer Liaison
Posted on: 3 Jan 2022
Memphis, TN
Job Description
Description
The Memphis PDC Customer Liaison is the primary point of contact for customer assistance with Memphis NPDC-related issues and processes (Order Release, Claims, Returns, Transportation, etc.).
The purpose is to create customer enthusiasm by providing prompt service, accurate information, and seamless referrals and to verify that we “close the loop” on customer problems, questions, and concerns. This requires working with a range of functions starting with the Memphis plant leadership, general supervisors and operations teams, traffic office, computer room, field organization and multiple CCA headquarters teams including Order Management, Customer Assistance, National Accounts, Finance, Quality, Product Management, Supply Chain, etc.
Responsibilities:
Coordinate special order requests (cancel, pull ahead, don’t release, new locations, alternate ship-to address, ship POs separately, etc.)
Field questions about backorders, referrals, review status, restrictions, etc
Refer to Order Management, Customer Assistance, IT resources or other Subject Matter Experts when needed
Work with XPO, Traffic Office and ACDelco Logistics to provide tracking information to customers to propose improved delivery performance: Reduced transit times, damage, and costs.
Work with Quality Supervisor, IC/Quality Clerk and hourly personnel to relay information from and to customers and root cause issues
Input or upload claims and material returns for customers as needed either through Parts Workbench or directly on the host.
Work closely with Quality/MR Supervisor to address customer questions and concerns
Research and approve or disapprove claims
Present information to Plant Manager for claims over approval threshold.
Review MR types for complete and accurate information before sending to customers
Train customers on Material Return and Claims Processes, how to use Parts Workbench both when onboarding and ongoing.
Refer customers to GM subject matter experts as needed about orders that are cancelled, backordered, under review, on restriction, on local control, etc.
Daily communication with Field Sales organization via phone, text, and email to answer questions and coordinate problem solving with customers.
Coordinate with National Accounts Team on issues involving Amazon, Advance, NAPA, Ozark/O’Reilly, Carquest, AutoZone and Co-man accounts.
Attend daily supervisor meetings to inform about customer issues, upcoming orders, etc. and to gain understanding of their processes.
Participate in Retail Claims OpEx and ACDelco OpEx
Additional Description
Qualifications:
Bachelor Degree or equivalent experience
Knowledge of basic math
High level oral and written communication skills
Knowledge of basic technology of area where assigned
High level analytical ability where problems are complex.
High level interpersonal skills to work effectively with all levels of the organization, motivate employees and elicit work output
Advanced understanding with Logistics and Supply Chain processes
Customer focused, action oriented, and results driven
Highly effective communications and presentation skills
Critical problem solving and root cause analysis understanding
General Motors
Detroit, MI
We envision a future of zero crashes, zero emissions and zero congestion, and we have committed ourselves to leading the way toward this future.
General Motors has been pushing the limits of transportation and technology for over 100 years. Today, we are in the midst of a transportation revolution. And we have the ambition, the talent and the technology to realize the safer, better and more sustainable world we want.
As an open, inclusive company, we’re also creating an environment where everyone feels welcomed and valued for who they are. One team, where all ideas are considered and heard, where everyone can contribute to their fullest potential, with a culture based in respect, integrity, accountability and equality.
Our team brings wide-ranging perspectives and experiences to solving the complex transportation challenges of today and tomorrow.
Headquartered in Detroit, Michigan, GM is:
Over 180,000 people
Serving 6 continents
Across 23 time zones
Speaking 70 languages
At General Motors, innovation is our north star. As the first automotive company to mass-produce an affordable electric car, and the first to develop an electric starter and air bags, GM has always pushed the limits of engineering.
GM is the only company with a fully integrated solution to produce self-driving vehicles at scale.
We are committed to an all-electric future.
2.6 billion EV miles have been driven by drivers of five GM electrified models, including the Chevrolet Bolt EV.
Our future depends on responsible stewardship of the earth, and we continually seek creative and innovative solutions for the environment. Our policies and technologies promote a cleaner planet from supply chain to manufacturing to the vehicles we put on the road.
Across 14 recent new-vehicle launches, we’ve trimmed an average of 357 pounds per vehicle, saving 35 million gallons of gasoline and avoiding 312,000 metric tons of CO2 emissions per year.
Today, our vehicle manufacturing process has the lowest environmental footprint in our history, thanks to steady progress toward achieving our 2020 operational commitments to reduce energy, carbon, water and waste intensity.
We are General Motors. We transformed how the world moved through the last century. And we’re determined to do it again as we redefine mobility to serve our customers and shareholders and solve societal challenges.
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IndustryAutomotive
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No. of Employees173,000
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Website
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Jobs Posted1609
