CUSTOMER RELATIONS SPECIALIST
Posted on: 20 Dec 2021
Jefferson City, MO
Job Description
Other responsibilities of the CRS:
• Greet patients as they arrive and stay consistent with the company’s customer service philosophy
• Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
• Data Entry into EHR systems
• Complete financial paperwork, ensuring all required forms are completed in entirety
• Verify insurance/demographic information at each visit and update if necessary
• Collect co-pays, when applicable
• Answer phone in polite and courteous manner
• Direct phone calls and messages to appropriate office staff
• Monitor waiting area to ensure timeliness of appointments
• Check provider’s schedule daily for additions
• Receive daily reports from MIS for information needed on patients that have upcoming appointments
• Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
Job Requirements
EDUCATION
High School/GED preferred
WORK EXPERIENCE
At least one year experience in customer service required
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Compass Health Network
Clinton, MO
Compass Health Network is a nonprofit health care organization that provides a full continuum of behavioral health services and supports as well as primary and dental health services throughout Missouri. Our roots trace back to 1974 when we first began strategizing ways to increase access to behavioral health care in Missouri. Since then, two leaders in the mental health field in Missouri, Jerry Osborne, founder of Pathways Community Health, and Karl Wilson, founder of Crider Health Center, worked tirelessly to build a complete continuum of behavioral health, substance use disorder, primary care, and dental services for those most in need. As those organizations merged in 2014 to include Royal Oaks Hospital, a state-of-the-art inpatient behavioral health facility, today’s Compass Health Network is poised to help its customers achieve full, productive, healthy lives.
Compass Health Network takes a person-centered, integrated approach to caring for our customers. This health care model focuses on treating the whole person and is a collaboration of care involving the individual customer, personal providers and, when appropriate, family members. Our efficient, effective services are enhanced by data and technology to ensure customers receive evidence-based care delivered in the right way, at the right time, and in the right place.
Serving 43 counties in Missouri.
Through our network of more than 30 locations, Compass Health Network serves in excess of 180,000 people every year.
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IndustryNonProfit
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No. of Employees501 to 1000
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Website
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Jobs Posted705
