Rep PSC Registration- Bedford, NH req55569
Posted on: 1 Mar 2021
Bedford, NH
Job Description
Job Description
Rep PSC Registration- Bedford, New Hampshire - M-F
JOB SUMMARY:
PSC Registration Representatives are responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to; Customer service, Quest Test (if applicable), TOROL data entry, Medical Necessity, Insurance billing codes, problem resolution, following HIPPA regulations, distributing patient satisfaction cards and ordering office supplies.
JOB RESPONSIBILITIES:
1) Greet customers appropriately. Treat all customers in a courteous manner.
2) Ensures all patient registration is completed accurately and on time.
a. Insures that patient registration is completed, including Advanced Beneficiary Notices when applicable.
b. Responsible for data entry into PSC TOROL.
c. Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. Diagnosis codes, UPIN information, etc.
d. Hands out Patient Satisfaction Cards.
e. Handles customer inquiries by telephone.
f. Explains Quest Test program to consumers and collects payment, if applicable.
3) Maintains required records and documentation.
a. Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
b. Maintains all appropriate PSC/Phlebotomy logs.
c. Assists with compilation of monthly statistics and data.
d. Performs basic clerical duties, i.e. filing, faxing, preparing mail.
4) Demonstrates organizational commitment.
a. Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
b. Reports on time to work, following attendance guidelines.
c. Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
d. Use established protocols for reporting customer complaints.
e. Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
f. Attends all required yearly training.
g. Orders necessary supplies.
h. Other duties as required to meet the customer requirements.
i. Completes special projects as requested by supervisor or manager.
j. Demonstrates and lives the Values of Quest Diagnostics.
JOB REQUIREMENTS:
Education:
High school diploma or equivalent required.
Work Experience:
One-year prior customer service experience required Medical Terminology preferred.
Keyboard/data entry and PC experience mandatory.
Special Requirements:
1. Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
2. Must have strong communication skills. Able to speak the English language clearly and effectively communicate to customers and peer group.
3. Demonstrates good organization, communication, and interpersonal skills.
4. Capable of handling multiple priorities in a high volume setting.
5. Must type at least 30 WPM, accurately. PC skills and MS Office applications.
6. Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Physical Requirements:
1. Extensive use of phone and PC.
2. Prolong standing/sitting
3. Fine dexterity with hands/steadiness.
4. Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
5. Talking
6. Vision-requires constant mental visual attention to details.
7. Walking
8. Balancing
9. Bending/Kneeling
10. Pushing/Pulling
11. Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative
Quest Diagnostics
Secaucus, NJ
Company Overview
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
At a Glance
Quest Diagnostics is the world’s leading provider of diagnostic information services
Generated 2018 revenues of approximately $7.53 billion
Publicly trades common stock on the New York Stock Exchange (NYSE: DGX). More in Investor Relations
Ranks as a component of the S&P 500
Touches the lives of 30 percent of American adults each year
Serves about half of the physicians and hospitals in the U.S
Access to approximately 90% of U.S. insured lives
Engages workforce of about 46,000 employees dedicated to putting patients first every day
More than 6,600 patient access points, the most extensive network in the U.S.,
including phlebotomists in physician offices and more than 2,250 of our own
patient service centers
A medical and scientific staff of more than 600 M.D.s and Ph.D.s
Logistics capabilities, that include approximately 3,750 courier vehicles and 25 aircraft that collectively make tens of thousands of stops daily
Offers physicians a test menu that is industry leading in breadth and innovation. Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology
Provides a broad range of solutions for employers, including workplace drug testing for employers and government agencies; the Blueprint for Wellness employee wellness service; and risk assessment services for the life insurance industry
Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988
Recognition
Named to Fortune Magazine's 2019 World's Most Admired Companies list in the Health Care industry category of "Pharmacy and Other Services" for the third consecutive year
Among FORTUNE® Magazine's 2018 Fortune 500® companies
Ranked on the Forbes® 2018 Global 2000
Ranked on the “Barron’s 500” list of top-performing large companies for 2017
Named a member of the Dow Jones® Sustainability World and North America indexes since 2004 (DJSI World) and 2005 (DJSI North America). The Dow Jones Sustainability World Index represents the top 10% of the leading sustainability companies out of the biggest 2,500 companies in the Dow Jones Global Total Stock Market Index
Earned a place on the annual Newsweek Green Rankings, for the fourth consecutive year on the 2017 U.S. list
Consistently named one of the best places to work in U.S. business journal rankings, including Forbes® 2018 America's Best Large Employers
Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer, recognizing our important actions to reduce the cancer risk of employees and their families
Received a rating of 100 from the Human Rights Campaign on the 2018 Corporate Equality Index, earning the distinction of being a "Best Place to Work for LGBT Equality"
Named a DiversityInc Noteworthy Company for the second consecutive year in 2018
Read more about awards and honors.
Read more about our Reputation Honors and Corporate Social Responsibility programs.
Products and Services
Diagnostics information services
Clinical trials
Healthcare IT
Wellness & risk management
Drug Screening
Read more about products and services.
Operations
Headquarters in the U.S.: 500 Plaza Drive, Secaucus, New Jersey 07094
Approximately 2,200 patient locations and dozens of clinical laboratories throughout the U.S.
In addition to the U.S., Quest Diagnostics operates clinical laboratories in laboratory facilities in Gurgaon, India; Heston, England; Mexico City, Mexico; and San Juan, Puerto Rico
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IndustryHealthcare
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No. of EmployeesApproximately 45,000
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Website
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Jobs Posted8045
