Verifier, Associate
Posted on: 5 Dec 2021
Downers Grove, IL
Job Description
POSITION SUMMARY:
The representative is to service the needs of our patients by verifying insurance coverage, perform administrative activities associated with maintenance of medical documentation and medical records
ESSENTIAL TASKS:
Must possess excellent communication skills and the ability to practice proper phone and email etiquette.
Skilled in answering a telephone in a pleasant and helpful manner.
Ability to read, understand and follow oral and written instructions.
Answers questions from customers, clerical staff, insurance companies, and physician offices.
Able to make outbound calls to obtain appropriate documentation for reimbursement of orders shipped.
Identifies and resolves patient complaints.
Ability to verify customer benefits via phone, fax, and web portal.
Familiar with medical terminology and insurances HCPC/ICD-9 codes.
Reviews and approves documentation received by third parties, for submission to payor’s.
Document activities in ERP system in an accurate and timely manner.
Working knowledge of Microsoft Office, particularly Word and Outlook.
Provide feedback to Group Team Lead regarding issues with accounts.
Conducts routine tasks as directed; works under clearly defined guidelines.
Contributes to specific objectives and outcomes as directed
QUALIFICATIONS:
1-2 years’ experience or equivalent education
Moderate level of proficiency with business skills, including moderate knowledge of Microsoft Office
Strong ability to organize, use best judgment, and have professional demeanor
Strong typing and data entry skills
Owens & Minor
Mechanicsville, VA
Owens & Minor, Inc., together with its subsidiaries, operates as a healthcare solutions company in the United States and internationally. It operates through two segments, Global Solutions and Global Products. The Global Solutions segment offers a portfolio of products and services to healthcare providers and manufacturers. Its portfolio of medical and surgical supplies includes branded products and its proprietary products. This segment also offers services to healthcare providers, which include supplier management, analytics, inventory management, and clinical supply management; various programs to provide logistics and marketing solutions to its suppliers; and contract logistics services to the pharmaceutical, biotechnology, and medical device industries offering a range of supply chain logistics services to manufacturers.
In addition, it offers business services comprising order-to-cash, re-labeling, customer service, and returns management; and warehousing and transportation services consisting of storage, controlled-substance handling, cold-chain, emergency and export delivery, inventory management, and pick and pack services. The Global Products segment manufactures and sources medical supplies and solutions for the prevention of healthcare-associated infections across the acute and alternate site channels. Its products portfolio includes sterilization wraps, surgical drapes and gowns, facial protection products, protective apparel, medical exam gloves, custom and minor procedure kits, and other medical products.
The company provides its products and services to multi-facility networks of healthcare providers, independent hospitals, surgery centers, physicians’ practices, and networks of hospitals directly, as well as indirectly through third-party distributors. Owens & Minor, Inc. was founded in 1882 and is headquartered in Mechanicsville, Virginia.
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IndustryHealthcare
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No. of Employees17, 900
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Website
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Jobs Posted339
