CUSTOMER SERVICE REPRESENTATIVE
Posted on: 29 Nov 2021
Las Vegas, NV
Job Description
DUTIES AND RESPONSIBILITIES:
Offers Sales and Sales Support interactions from Customers and Sales Associates (phone and email) such as general inquiries, feedback or incidents
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Answers basic inquiries and resolves basic problems.
Document issues and identifies appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
Actively re-directs incoming callers to self-service options
Performs proactive outbound follow-up communications, as necessary
Performs client site merchandising supplier support updates
Monitors open orders to ensure accurate confirmations/Forward Warehouse open orders to insure accurate confirmations
Handle e-mail requested interactions
Perform catalog management maintenance for customer order guides
REQUIRED MINIMUM EDUCATION AND EXPERIENCE:
High School Diploma and 2 years in a Customer Service function OR an Associate’s Degree.
PREFERRED EXPERIENCE:
Previous experience in foodservice or foodservice distribution industry is preferred.
Call Center experience. Bi-Lingual Spanish preferred but not required.
TECHNICAL REQUIREMENTS:
Basic computer proficiency and experience with Microsoft Office Suite (Word and Ex
ABILITIES AND SKILLS:
Demonstrates customer service orientation
Ability to select and apply standard policies and procedures.
Ability to resolve routine problems and questions independently.
Ability to pay close attention to details and use time effectively.
Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
Ability to work in a fast paced team environment
Cognizant
Teaneck, NJ
Cognizant Technology Solutions Corp. provides information technology consulting and technology services in North America, Europe, and Asia. These include business-process, it, strategy, and technology consulting; application design, development, integration, and re-engineering; complex custom-systems development; data warehousing/business intelligence; customer relationship management (crm) and enterprise-resource planning (erp) system implementation; and software-testing services.
The company also offers outsourcing services, including application, crm, and erp maintenance, and it infrastructure and business-process outsourcing. Cognizant Tech offers its services to markets such as financial services, health care, manufacturing, retail and logistics, telecommunications, information services, media, and high tech. The company was founded in 1994 and is based in Teaneck, N.J.
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IndustryInformation Technology
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No. of Employees285, 800
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Website
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Jobs Posted50
