Lead Business Process Analyst
Posted on: 24 Nov 2021
Broomfield, CO
Job Description
The Role
This position will enable a premium Customer and Employee experience through digital transformation, automation and system development programs, to drive effective business solutions that will yield optimal growth, efficiency and serviceability of Lumen's network.
The Main Responsibilities
This position will lead functional transformation at a strategic domain or value stream level by managing cohesion between business needs, dependencies and larger corporate developments to ensure value-add initiatives meet business objectives. As a technical liaison to Service Delivery, IT and other federated development entities within the company, responsibilities will include helping business owners develop clear deliverables (including end to end business process mapping, business requirements analysis and conversion to IT requirements and UI/UX analysis and development for usability) and programs for IT development, managing and communicating the prioritization of development programs between stakeholders and the various development domains, development and representation of business roadmap needs and priorities across multiple Sr. leaders.
What We Look For in a Candidate
5+ years of professional experience as a Business Analyst or similar experience in business requirements collection and translation to IT requirements
3+ years of professional experience as a Process or System Architect or similar experience in process improvement and project management
1+ years of professional experience developing UI/UX or similar experience in generating screen mock-ups/layouts for IT development requirements
Experience with Agile and/or SAFE IT development environment, preferably in Telecom application
Experience with Integrations to transform business process.
Demonstrate excellent organizational skills and ability to collaborate with global functions/stakeholders.
Highly analytical with strong commercial acumen;
Strong verbal and written communication skills; Comfortable in presenting to executive audiences.
Adopt to a fast pace and evolving environment.
Preferred Qualifications
Preferred experience with Telecom Service Delivery processes and products (Transport, Internet, VPN, SD-WAN, Voice and/or Security).
Preferred experience with SalesForce, Vlocity OmniScripts and Click2Chat platforms.
Bachelor's degree or equivalent.
CenturyLink
Monroe, LA
CenturyLink, Inc. provides various communications services to residential, business, wholesale, and governmental customers in the United States and internationally. The company operates in two segments, Business and Consumer. It offers VPN data network services; Ethernet services; Internet protocol (IP) services; facilities-based Prism TV service, as well as satellite digital television services; CDN services; and Vyvx broadcast services. The company also provides broadband services, which allow customers to connect to the Internet through their existing telephone lines or fiber-optic cables; private line services for transmission of data between sites; wavelength services; and colocation and data center services, such as hosting, cloud, and managed solutions. In addition, it offers network management, installation and maintenance of data equipment, and building of fiber-optic broadband networks; professional services; and network security services, as well as sells equipment.
Further, the company offers voice services; voice over IP services; and managed services comprising network, hosting, cloud, and information technology services, as well as leases and subleases space in its office buildings, warehouses, and other properties. As of December 31, 2018, it served approximately 4.8 million broadband subscribers. CenturyLink, Inc. was founded in 1968 and is based in Monroe, Louisiana.
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IndustryTelecommunications
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No. of Employees45, 000
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Website
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Jobs Posted769
