Bank Disputes Specialist III - Sensitive Profile
Posted on: 20 Nov 2021
San Antonio, TX
Job Description
Job Requirements
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Builds an understanding of bank card rules and Federal Regulation while accurately identifying issues and determining the best solution to recover funds.
Under direct supervision, processes Provisional, and/or Permanent Credit to member accounts as needed. With guidance, determines card holder liability based on results of investigation and removal of associated credits.
Documents the results of the case in the appropriate case management system (DCC, Raptor, First Track, ODOC, etc.).
Engages in customer service activities to determine member needs and provide appropriate resolution. Demonstrates considerable conflict resolution skills while interacting with members who often demonstrate frustration with identified transactions, and with necessary 3rd party establishments.
Operates in a strong compliance and risk management environment where performance is measured while ensuring constant support of USAA’s commitment to our members.
Maintains compliance, quality and productivity standards that are aligned with individual scorecards.
Minimum Requirements:
High School Diploma or General Equivalency Diploma
Up to 1 year of customer contact experience in a financial services organization to include dispute processing and/or conflict resolution.
Knowledge of federal laws, rules,and regulations to include:
TILA/REG Z– Billing errors
Reg E – Error resolution
UDAAP
Preferred Requirements:
Must have one year of ACH Stop payment processing experience using the Pep+ system
Must have an analytical, investigative and research background
Experience processing in Enterprise Worklist
Ability to adhere and maintain metrics
USAA
San Antonio, TX
The United Services Automobile Association (USAA) is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal inter-insurance exchange and subsidiaries offering banking, investing, and insurance to people and families who serve, or served, in the United States military. At the end of 2017, there were 12.4 million members.
USAA was founded in 1922 in San Antonio, Texas, by a group of 25 U.S. Army officers as a mechanism for mutual self-insurance when they were unable to secure auto insurance because of the perception that they, as military officers, were a high-risk group. USAA has since expanded to offer banking and insurance services to past and present members of the Armed Forces, officers and enlisted, and their families. The company ranked No. 100 in the 2018 Fortune 500 list of the largest United States corporations by total revenue.
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IndustryInsurance
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No. of Employees3,637
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Website
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Jobs Posted983
