Delivery Station Liaison
Posted on: 15 Nov 2021
Chatsworth, CA
Job Description
As a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.
As a Delivery Station Liaison, you will be responsible for:
- Communicating with customers directly in person, by phone and by email
- Empathizing with and prioritizing customer needs
- Upholding company values in working with every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing a grammatically correct, concise, and accurate written response to customers
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible, part time schedule (20-29 hours per week)
- Working from inside an Amazon Logistics (AMZL) delivery station
- Performing the following tasks:
• Carry, lift, push and pull up to 49 pounds
• Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long
• Work in an environment where the noise level varies (personal protective equipment provided)
• Work in an environment where the temperature may vary
BASIC QUALIFICATIONS
Basic Qualifications
High School or equivalent diploma
Experience with Windows Operating Systems and Microsoft Outlook
Familiarity with multiple web browsers, window navigation and instant messenger tools
Preferred Qualifications
Previous experience in Customer Service
Ability to effectively prioritize work time to ensure efficiency
Experience working on a merchandising/brand ambassador team
Demonstrates integrity and has track-record of earning trust
Amazon.com
Seattle, WA
Amazon.com, Inc. engages in the retail sale of consumer products and subscriptions in North America and internationally. The company operates through three segments: North America, International, and Amazon Web Services (AWS) segments. It sells merchandise and content purchased for resale from third-party sellers through physical stores and online stores.
The company also manufactures and sells electronic devices, including Kindle e-readers, Fire tablets, Fire TVs, and Echo devices; provides Kindle Direct Publishing, an online service that allows independent authors and publishers to make their books available in the Kindle Store; and develops and produces media content.
In addition, it offers programs that enable sellers to sell their products on its Websites, as well as their own branded Websites; and programs that allow authors, musicians, filmmakers, skill and app developers, and others to publish and sell content. Further, the company provides compute, storage, database, and other AWS services, as well as compute, storage, database offerings, fulfillment, publishing, digital content subscriptions, advertising, and co-branded credit card agreement services.
Additionally, it offers Amazon Prime, a membership program, which provides free shipping of various items; access to streaming of movies and TV episodes; and other services. It serves consumers, sellers, developers, enterprises, and content creators. Amazon.com, Inc. has a strategic partnership with Volkswagen AG. The company was founded in 1994 and is headquartered in Seattle, Washington.
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IndustryInformation Technology
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No. of Employees647,500
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Website
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Jobs Posted12764
